- Responsible for assisting passengers with check-in procedures: The airport ground staff will help passengers with the check-in process, including issuing boarding passes, checking baggage, and providing necessary information.
- Ensuring smooth boarding process: The ground staff will assist in ensuring that passengers board the aircraft in an orderly and timely manner, checking tickets, and guiding passengers to their seats.
- Handling customer inquiries and providing assistance: Airport ground staff will be responsible for answering passenger queries, providing information about flight schedules, delays, and airport facilities, and resolving any issues or complaints.
- Coordinating with other airport departments: The ground staff will work closely with other airport departments, such as security, baggage handling, and maintenance, to ensure smooth operations and efficient service to passengers.
- Maintaining cleanliness and orderliness at the airport: Ground staff will help in keeping the airport premises clean and organized, including gate areas, check-in counters, and boarding gates.
Skills and Expectations:
- Good communication skills: Ability to communicate effectively with passengers and colleagues.
- Customer service orientation: A focus on providing excellent service and assistance to passengers.
- Attention to detail: Ability to accurately perform check-in procedures and handle baggage.
- Ability to work in a fast-paced environment: Comfortable working in a busy airport setting and adapting to changing situations quickly.
- Team player: Willingness to collaborate with other airport staff to ensure smooth operations.