- Greeting and assisting passengers: Provide a warm and welcoming experience to passengers as they arrive at the airport, and assist them with check-in, baggage drop-off, and any other inquiries they may have.
- Ensuring safety and security protocols: Maintain a high level of vigilance to ensure the safety and security of passengers, airport staff, and airport facilities, following established protocols and procedures.
- Managing boarding and deplaning processes: Coordinate the efficient boarding and deplaning of passengers, ensuring that flights depart and arrive on time, and that passengers have a smooth and hassle-free experience.
- Handling baggage and cargo: Safely handle and transport passenger baggage and cargo, ensuring that they are loaded and unloaded onto aircraft in a timely and efficient manner.
Skills and Expectations:
- Excellent communication skills: Ability to effectively communicate with passengers, colleagues, and other airport personnel in a clear and professional manner.
- Customer service orientation: A focus on providing exceptional customer service and ensuring passenger satisfaction throughout their airport experience.
- Physical fitness: Ability to lift heavy baggage and cargo, stand for extended periods, and work in a fast-paced and physically demanding environment.
- Attention to detail: A keen eye for detail to ensure accuracy and adherence to safety and security protocols.
- Team player: Ability to work collaboratively with colleagues in a dynamic and fast-paced environment to achieve common goals and objectives.