- responsible for assisting passengers during check-in and boarding process: the airport ground staff will be responsible for checking in passengers, issuing boarding passes, and assisting passengers with their luggage.
- ensuring the safety and security of passengers: the ground staff will be required to follow all safety and security procedures to ensure the well-being of passengers and airport personnel.
- handling passenger inquiries and resolving customer complaints: the ground staff will need to have strong communication skills to address any passenger inquiries or complaints in a professional and helpful manner.
- assisting in aircraft maintenance and operations: the ground staff may be required to assist with aircraft maintenance tasks or other operational duties as needed.
- collaborating with other airport personnel: the ground staff will need to work closely with other airport staff, including airline crew, security personnel, and ground handlers, to ensure smooth operations.
skills and expectations:
- must have good communication skills in english: the airport ground staff will need to communicate effectively with passengers and other airport personnel.
- strong interpersonal skills: the ability to interact positively with passengers and colleagues is essential.
- willingness to work in a fast-paced environment: the airport ground staff must be able to work efficiently and handle pressure in a busy airport setting.
- ability to follow safety and security protocols: the ground staff should adhere to all safety and security guidelines to protect passengers and airport facilities.
- basic knowledge of aviation and airport operations: while no prior experience is required, a basic understanding of aviation and airport operations is beneficial for this role.