As an Airport Executive, you will play a vital role in ensuring smooth airport operations and providing excellent customer service. Your responsibilities will include:
- **Customer Assistance**: Help passengers with inquiries about flights, boarding procedures, and airport facilities to ensure a pleasant travel experience.
- **Check-in Support**: Assist travelers during the check-in process, guiding them through self-service kiosks or manual check-in methods if necessary.
- **Luggage Handling**: Provide information on baggage policies, assist with lost luggage claims, and ensure that passengers understand their baggage allowances.
- **Coordination with Airlines**: Work closely with various airlines to relay information about flight schedules, delays, and gate changes to passengers promptly.
- **Emergency Response**: Remain alert and ready to act in case of emergencies or unusual situations, always prioritizing passenger safety and security.
- **Feedback Collection**: Gather feedback from travelers regarding their experiences to help improve services and address any concerns they may have.
To excel in this role, you should have strong communication skills to interact effectively with passengers. A friendly and patient demeanor is essential, as you will often deal with stressed travelers. Basic knowledge of airport operations and customer service principles is preferred. You must also be comfortable working from home while managing tasks independently. Attention to detail and the ability to handle multiple tasks simultaneously are important traits for success in this position. A pass in the 12th grade is required, and prior experience in a similar role is a plus but not mandatory.
Experience
0 - 3 Years
No. of Openings
50
Education
12th Pass
Role
Airport Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
21 - 29 Yrs.
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Home
Face Interview Location
238B, AJC Bose Road , office 4b,4th floor, kolkata - 700020