Freshers For Airport Customer Service Associate - Kolkata

Flyhie Aviation

Fresher
109 Openings
2.8 - 4.8 Lac/Yr
Posted today
Face-to-Face interview
Kolkata

Key Skills

Customer Relationship Airport Operation Passenger Handling Airline Customer Service Airline Operations

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Job Description

As an Airport Customer Service Associate, you will play a key role in creating a positive travel experience for passengers at the airport. Your main responsibilities will include:

- **Assisting Passengers**: You will help travelers with check-in, boarding, and luggage inquiries, ensuring they have the right information for a smooth journey.

- **Providing Information**: You will offer accurate information about flight schedules, airport facilities, and services available to passengers, addressing any questions they may have.

- **Resolving Issues**: You will handle passenger complaints and issues with empathy and professionalism, working towards quick and effective solutions.

- **Coordinating with Staff**: You will work closely with airline staff and other departments to facilitate smooth operations, ensuring timely communication regarding passenger needs.

- **Maintaining Safety and Security**: You will adhere to airport regulations and security protocols, ensuring the safety of all passengers during their time at the airport.

To be successful in this role, candidates should possess strong communication skills, allowing you to interact effectively with diverse passengers. A friendly and helpful attitude is essential, along with the ability to stay calm under pressure. Attention to detail is important, as you will handle sensitive information. Must be a 12th-grade pass and willing to work in a fast-paced environment. Flexibility in work hours is also expected, as shifts may vary throughout the day.