Airport Customer Service Associate || Freshers & Experienced

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As an Airport Customer Service Associate in Hooghly, India, you will be the first point of contact for travelers, helping them with check-in, boarding, and providing essential information about flights and services. Your friendly and helpful demeanor will ensure a positive experience for all passengers.

Key Responsibilities include:

1. Check-In Assistance: Welcome passengers at the check-in counters, assist them with their baggage, and ensure a smooth check-in process.

2. Flight Information: Provide accurate and timely information regarding flight statuses, boarding gates, and any changes to schedules to help passengers navigate the airport easily.

3. Customer Support: Address passenger inquiries and concerns regarding various services, such as baggage handling, security procedures, and airport facilities, to enhance customer satisfaction.

4. Assistance with Boarding: Help ensure passengers board their flights on time, including managing queues and assisting those requiring special support.

5. Problem Resolution: Handle any issues that may arise efficiently and calmly, working to resolve passenger complaints or challenges to maintain a high level of service.

Required skills and expectations include:

- Strong communication skills to interact effectively with passengers and team members.

- A friendly and approachable attitude to create a welcoming atmosphere for travelers.

- Basic problem-solving abilities to address and resolve issues swiftly.

- Ability to work in a fast-paced environment while remaining calm under pressure.

- Willingness to work flexible hours, including weekends and holidays, as this role requires adaptability in various situations.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  10th Pass

• Role

  Airport Customer Service Associate

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, ESI, Food/Meals, Accommodation

• Walk-in interview location

  kolkata