- Key responsibilities:
1. Assist and support passengers during the check-in process at the airport: This includes processing tickets, checking baggage, and verifying passenger information.
2. Ensure the safety and comfort of passengers on board the aircraft: Responsible for providing emergency assistance, serving meals and beverages, and attending to passenger needs.
3. Resolve customer inquiries and issues in a professional and timely manner: Handle complaints, provide information on flight schedules, and assist with rebooking flights if necessary.
4. Collaborate with the ground staff and other airline personnel to ensure seamless operations: Work together to coordinate flight schedules, manage boarding procedures, and oversee luggage handling.
5. Perform administrative tasks related to ticketing, reservations, and flight documentation: Maintain records, update passenger information, and process payments accurately.
- Required skills and expectations:
1. Excellent communication and interpersonal skills: Ability to interact with passengers in a friendly and courteous manner.
2. Strong customer service orientation: Dedication to meeting the needs and expectations of passengers.
3. Attention to detail and organizational skills: Ability to multitask in a fast-paced and dynamic environment.
4. Teamwork and collaboration: Willingness to work closely with colleagues to achieve common goals.
5. Flexibility and adaptability: Capacity to handle unexpected situations and changes in schedule.