Key responsibilities:
1. Aircraft Maintenance: Ensure all aircraft are well-maintained to meet safety standards and regulations.
2. Aviation Security: Implement and enforce security protocols to protect passengers, crew, and aircraft.
3. Cabin Crew Activities: Coordinate in-flight services and ensure passenger comfort and safety.
4. Ground Staff Activities: Assist passengers at check-in, boarding, and baggage handling.
5. Airline Operations: Oversee daily airline operations to ensure efficiency and customer satisfaction.
6. Airport Operation: Manage airport procedures and services for smooth operations.
7. Hospitality: Provide excellent customer service and ensure passenger satisfaction.
8. Ground Handling: Supervise activities on the ground including loading/unloading of aircraft.
9. Air Traffic Control: Coordinate aircraft movements to ensure safe and efficient traffic flow.
10. Passenger Handling: Assist passengers with inquiries, requests, and resolving issues.
Required skills and expectations:
- Knowledge of aviation industry practices and regulations.
- Strong interpersonal skills to interact with passengers and team members.
- Ability to work efficiently in a fast-paced environment.
- Excellent communication skills for clear and effective interaction.
- Attention to detail and ability to handle stressful situations calmly.
- Flexibility to work in shifts and adapt to changing schedules.
- Physical fitness and stamina for demanding tasks like lifting baggage.
- Problem-solving skills to address issues promptly and effectively.