key responsibilities:
1. assist passengers with check-ins, boarding, and baggage handling: as an airlines executive, you will be responsible for ensuring smooth check-in processes, assisting passengers with boarding procedures, and handling baggage efficiently.
2. provide information and assistance to passengers: you will need to assist passengers with queries about flights, routes, schedules, and other relevant information to ensure a pleasant travel experience.
3. coordinate with airport authorities and airline staff: you will be required to collaborate with airport authorities, security personnel, and airline staff to facilitate seamless operations and resolve any issues that may arise.
4. ensure passenger safety and security: it is crucial for an airlines executive to prioritize passenger safety and security by following all necessary protocols and guidelines set by the airline and regulatory authorities.
5. handle customer complaints and ensure customer satisfaction: you will need to address any customer complaints or feedback promptly, showing empathy and resolving issues to ensure a positive experience for passengers.
required skills and expectations:
1. excellent communication and interpersonal skills
2. strong problem-solving abilities
3. ability to work under pressure and in a fast-paced environment
4. knowledge of airport and airline operations
5. customer service orientation
6. attention to detail and accuracy
Experience
0 - 1 Years
No. of Openings
58
Education
12th Pass, 10th Pass, Bachelor of Hotel Management, B.Tech, Any Bachelor Degree
Role
Airlines Executive
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata, india