Job Description

*Job Title: Ground Staff*

*Job Summary:*

Ground staff are responsible for ensuring the smooth operation of airline or airport activities, providing excellent customer service, and maintaining safety and security protocols.

*Key Responsibilities:*

1. *Passenger Services*: Assist passengers with check-in, boarding, and special requests.

2. *Baggage Handling*: Manage baggage check-in, sorting, loading, and unloading.

3. *Customer Service*: Provide information, resolve issues, and ensure passenger satisfaction.

4. *Flight Operations*: Coordinate with pilots, air traffic control, and other teams.

5. *Safety and Security*: Ensure compliance with airport regulations, safety standards, and security protocols.

*Tasks:*

1. Check-in and issue boarding passes.

2. Handle passenger documentation and baggage claims.

3. Assist passengers with disabilities or special needs.

4. Manage baggage sorting, loading, and unloading.

5. Coordinate with other teams to ensure smooth flight operations.

6. Maintain accurate records and reports.

*Requirements:*

1. Excellent communication and customer service skills.

2. Ability to work under pressure and manage multiple tasks.

3. Knowledge of airport operations, safety protocols, and security regulations.

4. Physical stamina for roles involving manual labor.

5. Flexibility to work varied shifts, including nights, weekends, and holidays
  • Experience

    0 - 1 Years

  • No. of Openings

    30

  • Education

    Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS

  • Role

    Airlines Cabin Crew

  • Industry Type

    Hotel / Restaurant / Hospitality

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About AI Aviaction

AI the flag carrier of India with its main hub at Indira Gandhi International Airport in Delhi, and secondary hubs at Kempegowda International Airport in Bengaluru and Chhatrapati Shivaji Maharaj International Airport in Mumbai, alongside several focus cities across India. Headquartered in Gurugram, the airline is owned by Air India Limited, which is owned by the Tata Group and Singapore Airlines. As of November 2024, the airline serves 102 domestic and international destinations operating a variety of Airbus and Boeing aircraft and is the second-largest airline in India in terms of passengers carried after IndiGo. Air India became the 27th member of Star Alliance on 11 July 2014.
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