Key responsibilities:
1. Manage Airline Operations: The airline supervisor is responsible for overseeing and coordinating all airline operations, including air charter operation, air ticketing, aircraft maintenance, and ground handling activities.
2. Ensure Customer Service: The supervisor must ensure excellent customer service by addressing passenger concerns, resolving issues, and providing assistance as needed.
3. Ensure Aviation Security: It is essential for the supervisor to maintain and enforce aviation security protocols to ensure the safety and security of passengers, crew, and aircraft.
4. Supervise Staff: The supervisor is responsible for managing and supervising a team of ground staff, cabin crew, air hostesses, and other airline personnel to ensure smooth operations.
5. Monitor Ground Operations: The supervisor monitors and oversees ground operations, airport ground handling, airport cargo handling, and overall ground staff activities.
Required skills and expectations:
- Ability to work efficiently and handle multiple tasks in a fast-paced environment.
- Strong communication and interpersonal skills to interact effectively with passengers and airline staff.
- Attention to detail and ability to ensure accuracy in airline operations.
- Flexibility to work long hours, weekends, and holidays as per airline schedules.
- Basic computer skills to perform tasks such as ticketing, record-keeping, and communication.
- Physical fitness and grooming standards to represent the airline professionally.