key responsibilities:
1. manage airline operations: the airline supervisor is responsible for overseeing and coordinating all airline operations, including air charter operation, air ticketing, aircraft maintenance, and ground handling activities.
2. ensure customer service: the supervisor must ensure excellent customer service by addressing passenger concerns, resolving issues, and providing assistance as needed.
3. ensure aviation security: it is essential for the supervisor to maintain and enforce aviation security protocols to ensure the safety and security of passengers, crew, and aircraft.
4. supervise staff: the supervisor is responsible for managing and supervising a team of ground staff, cabin crew, air hostesses, and other airline personnel to ensure smooth operations.
5. monitor ground operations: the supervisor monitors and oversees ground operations, airport ground handling, airport cargo handling, and overall ground staff activities.
required skills and expectations:
- ability to work efficiently and handle multiple tasks in a fast-paced environment.
- strong communication and interpersonal skills to interact effectively with passengers and airline staff.
- attention to detail and ability to ensure accuracy in airline operations.
- flexibility to work long hours, weekends, and holidays as per airline schedules.
- basic computer skills to perform tasks such as ticketing, record-keeping, and communication.
- physical fitness and grooming standards to represent the airline professionally.