We are looking for enthusiastic individuals to join our team as Airline Ground Staff in Kolkata. This entry-level position is perfect for someone who enjoys working in a dynamic environment and has a passion for customer service.
Key Responsibilities:
1. Customer Check-In: Assist passengers with the check-in process, including verifying travel documents and issuing boarding passes to ensure a smooth experience.
2. Baggage Handling: Safely handle passenger luggage and ensure it is correctly tagged and loaded onto the appropriate flights to prevent any mix-ups.
3. Boarding Procedures: Manage the boarding process by calling passengers according to their flight schedules and ensuring that boarding procedures are followed efficiently.
4. Information Assistance: Provide clear and accurate information to passengers regarding flight details, delays, and terminal services.
5. Problem Resolution: Address any passenger queries or complaints with professionalism and empathy, ensuring a positive customer experience.