Face-to-Face For Airport Ground Staff Jobs (Freshers)

0 - 1 Years
42 Openings
6.0 - 20.0 Lac/Yr
Face-to-Face interview
Kolkata - Ranchi - South 24 Parganas - Patna - Gaya - Purulia - Bhubaneswar - Jharsuguda - Asansol - Raipur, Chhattisgarh

Key Skills

Aircraft Maintenance Airline Operations Airport Operation Interpersonal Skills Ground Handling Aviation Hospitality Passenger Handling Aviation Security Cabin Crew Activities Ground Staff Activities Ground Management Cargo Handling Air Traffic Control Airport Ground Handling Airport Cargo Ground Operation

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Job Description

Key Responsibilities:

1. Assist passengers during check-in process: This includes issuing boarding passes, checking baggage, and guiding passengers through security procedures at the airport.

2. Provide assistance to passengers with special needs: Help passengers with disabilities, elderly passengers, or unaccompanied minors in boarding and deplaning the aircraft.

3. Coordinate aircraft turnaround activities: Ensure smooth operations by coordinating with the cabin crew, ground crew, and flight crew for timely departure and arrival of flights.

4. Handle customer queries and complaints: Address passenger concerns, provide information about flight schedules, delays, and amenities, and resolve any issues that may arise during travel.

5. Ensure safety and security protocols are followed: Vigilantly monitor passengers and baggage to prevent any security threats and respond to emergencies or incidents as per airline procedures.

6. Assist in boarding and deplaning procedures: Organize boarding queues, assist passengers with seating arrangements, and ensure a smooth disembarkation process at the destination airport.

Required Skills and Expectations:

- Excellent interpersonal skills to communicate effectively with passengers and colleagues.

- Ability to work well under pressure and handle stressful situations calmly.

- Strong attention to detail and ability to multitask in a fast-paced environment.

- Knowledge of airport operations, airline industry regulations, and safety protocols.

- Prior experience or training in hospitality, aviation, or related fields is preferred.

- Willingness to work in shifts, weekends, and holidays as per the airline's schedule.