Job Description

**Key Responsibilities:**

1. Assist passengers during the check-in process: The ground staff member will help passengers with their check-in process, including providing boarding passes and luggage tags.

2. Ensure luggage is properly tagged and loaded onto the correct flight: It is crucial for the ground staff to ensure that passengers' luggage is correctly tagged and loaded onto the right aircraft to avoid any misplaced luggage issues.

3. Coordinate with flight crew for timely departure: The ground staff must communicate effectively with the flight crew to ensure that the aircraft departs on time.

4. Handle passenger inquiries and provide assistance: Ground staff members should be able to address passenger queries and provide assistance as needed in a friendly and professional manner.

5. Conduct security checks as per airline guidelines: The ground staff is responsible for conducting security checks on passengers and luggage following airline guidelines to ensure a safe travel experience.

**Required Skills and Expectations:**

- Excellent communication skills to interact with passengers and colleagues effectively.

- Ability to work under pressure and prioritize tasks efficiently to ensure smooth operations.

- Attention to detail to ensure accurate handling of luggage and documentation.

- Basic computer skills to operate check-in systems and other related software.

- Flexibility to work in rotating shifts, including evenings, weekends, and holidays if required.
  • Experience

    0 - 2 Years

  • No. of Openings

    369

  • Education

    Post Graduate

  • Role

    Airline Ground Staff

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Air India Airlines

Founded in 1932 as Tata Airlines by J. R. D. Tata, Tata himself flew its first single-engine de Havilland Puss Moth, carrying air mail from Karachi to Bombay's Juhu aerodrome and later continuing to Madras (currently Chennai). After World War II, it was nationalised by the Government of India in 1953 and was renamed Air India.[4] On 21 February 1960, it took delivery of its first Boeing 707 named Gauri Shankar and became the first Asian airline to induct a jet aircraft in its fleet. In 200001, attempts were made to privatise Air India and from 2006 onwards, it suffered losses after its merger with Indian Airlines. Another privatization attempt was launched in 2017, which concluded with ownership of the airline and associated properties return to the Tata Group after 69 years in 2022.
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