Hiring Freshers || Airline Customer Service Representative

As an Airline Customer Service Representative located in Asansol, India, you will play a key role in assisting passengers and ensuring a positive travel experience. This position is ideal for freshers seeking to start their career in the airline industry.

Key Responsibilities:

1. **Customer Assistance**: Respond to passenger inquiries via phone, email, and in person about flights, schedules, and ticketing information, ensuring customers receive accurate and timely assistance.

2. **Check-In Support**: Help passengers with the check-in process, including issuing boarding passes, explaining baggage policies, and ensuring a smooth boarding experience.

3. **Problem Resolution**: Address and resolve customer complaints and issues efficiently, demonstrating patience and empathy to enhance customer satisfaction.

4. **Information Management**: Maintain up-to-date knowledge of airline services, policies, and procedures to provide customers with relevant information and updates.

Required Skills and Expectations:

Candidates should possess excellent communication skills to interact effectively with travelers from diverse backgrounds. A friendly and approachable demeanor is essential, as you will need to make passengers feel welcomed and supported. Attention to detail is important in handling reservations and ensuring compliance with airline regulations. The ability to work in a fast-paced environment while remaining calm under pressure is crucial. Reference to basic computer skills is desired, as you will use various software to assist passengers and manage bookings. A willingness to learn and adapt in a dynamic industry will help you succeed in this role.

• Experience

  Fresher

• No. of Openings

  55

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  kolkata