Airline Customer Service Representative - Full Time - Freshers

Join our team as an Airline Customer Service Representative in Varanasi, where you will be the friendly face for our customers, helping them with their travel needs and inquiries. This full-time position is perfect for individuals eager to start their journey in the airline industry.

Key Responsibilities:

- **Customer Assistance**: Greet customers, answer questions, and provide information on flights, scheduling, and pricing, ensuring a positive experience.

- **Ticket Booking**: Help customers book, change, or cancel flight tickets using our booking system, providing support throughout the process.

- **Issue Resolution**: Address and resolve customer complaints or concerns promptly, maintaining high levels of customer satisfaction.

- **Information Distribution**: Provide updates on flight status, delays, and cancellations, keeping passengers informed and at ease.

- **Documentation**: Maintain accurate records of customer interactions and transactions to ensure a seamless service experience.

Required Skills and Expectations:

Candidates should have a basic educational background, ideally having completed the 10th standard. Strong communication skills in both English and Hindi are essential, as you will interact with diverse customers. A friendly demeanor, patience, and problem-solving abilities are vital for handling customer concerns effectively. Previous experience is not necessary, but a keen interest in the airline industry and a readiness to learn are important traits. Reliability and punctuality are expected to ensure smooth operational flow.

• Experience

  0 - 1 Years

• No. of Openings

  39

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata