Airline Customer Service Representative - Full Time - Freshers

As an Airline Customer Service Representative in Siliguri, you will assist passengers with their travel needs and ensure an excellent customer experience. This entry-level position is ideal for freshers who are passionate about the aviation industry and enjoy working with people.

Key Responsibilities:

1. **Passenger Assistance**: Greet and assist passengers with check-in, boarding, and baggage inquiries to ensure smooth travel experiences.

2. **Ticketing Support**: Provide information on flight schedules, ticket prices, and reservations, helping customers make informed travel choices.

3. **Problem Resolution**: Listen to customer concerns and resolve issues related to flights, delays, or cancellations, ensuring satisfaction and effective communication.

4. **Information Sharing**: Educate passengers about airline policies, safety procedures, and travel regulations to help them understand their rights and responsibilities.

5. **Record Maintenance**: Accurately document interactions with passengers and maintain records of inquiries and complaints to improve service processes.

Required Skills and Expectations:

Candidates should have excellent communication skills, both verbal and written, to effectively interact with passengers. A friendly and approachable demeanor is essential, as you will be the face of the airline. Basic computer skills are necessary to manage reservations and records. You should also possess strong problem-solving abilities to handle customer complaints calmly and professionally. A disciplined and organized approach is crucial in maintaining accurate records and facilitating a smooth workflow.

• Experience

  Fresher

• No. of Openings

  70

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation

• Face Interview Location

  kolkata