Freshers For Airline Customer Service Representative - Kolkata

We are looking for an enthusiastic Airline Customer Service Representative based in Kolkata, India. This role is perfect for individuals who enjoy helping others and want to start their career in the airline industry.

Key Responsibilities:

- **Assist Passengers**: Help customers with inquiries regarding flight schedules, ticket bookings, cancellations, and changes effectively and politely.

- **Check-In Services**: Guide passengers through the check-in process, ensuring they have the necessary documentation and information.

- **Handle Customer Complaints**: Address and resolve customer issues or complaints, ensuring a positive experience for all passengers.

- **Provide Information**: Share details about services, fares, and airline policies with travelers, tailoring responses based on individual needs.

- **Coordinate with Team**: Work closely with other airport staff and departments to ensure smooth and timely operations, especially in peak travel periods.

Required Skills and Expectations:

Candidates should have excellent communication skills in English and local languages, with the ability to speak clearly and listen attentively. A friendly and helpful attitude is essential, as well as the capability to handle stressful situations calmly. Basic computer skills are necessary for processing bookings and accessing travel information. Teamwork and a willingness to learn are important, as this role offers opportunities for personal and professional growth within the airline industry. A background in customer service is a plus but not mandatory.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kolkata