Face-to-Face For Airline Customer Service Representative Jobs (Freshers)

We are looking for an Airline Customer Service Representative to join our team in Howrah, India. In this role, you will assist passengers with booking flights, answering inquiries, and providing support during their travel experience.

Key Responsibilities:

1. **Assist Passengers**: Provide help to travelers with ticket bookings, changes, and cancellations. Ensure they have all necessary information for their journey.

2. **Handle Inquiries**: Respond to customer questions and concerns via phone, email, or in-person, ensuring that you deliver clear and accurate information.

3. **Problem Resolution**: Address issues such as flight delays, cancellations, or baggage problems effectively and efficiently to ensure customer satisfaction.

4. **Maintain Records**: Keep accurate records of customer interactions, and transactions, and update systems as needed to track service issues and resolutions.

5. **Deliver Exceptional Service**: Strive to create a positive experience for every passenger by showcasing professionalism and a friendly attitude.

Required Skills and Expectations:

Candidates should possess strong communication skills and the ability to interact with diverse passengers. A positive attitude and patience are essential for managing various customer scenarios. Basic computer skills and familiarity with customer service software can be beneficial. While no prior experience is required, a willingness to learn and adapt in a fast-paced environment is crucial. Being a team player and demonstrating a commitment to excellent service will help you succeed in this role.

• Experience

  0 - 1 Years

• No. of Openings

  60

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Annual Bonus, PF, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata