Hiring Fresher / Airline Customer Service Representative / 12th Pass

The Airline Customer Service Representative in Goa will assist travelers by providing high-quality support and handling inquiries related to flights, bookings, and other travel needs. This position is ideal for individuals seeking to start their career in the aviation industry.

Key Responsibilities:

1. **Assist Passengers**: Greet and help customers at the airport, addressing their questions and concerns regarding flights, baggage, and services offered.

2. **Manage Bookings**: Handle flight reservations, changes, and cancellations efficiently using airline software to ensure accurate processing.

3. **Provide Information**: Offer clear and timely information about flight schedules, airport facilities, and travel regulations to ensure smooth travel experiences.

4. **Resolve Issues**: Address customer complaints and issues professionally, finding effective solutions to enhance customer satisfaction.

5. **Ensure Safety and Compliance**: Follow airline policies and regulations, ensuring that all customer interactions meet safety and compliance standards.

Required Skills and Expectations:

Candidates should have a minimum of a 12th-grade education and preferably possess experience in customer service, although it is not mandatory. Strong communication skills in English and local languages are essential for effective interaction with passengers. Applicants must be customer-oriented, friendly, and able to handle stressful situations calmly. Basic computer skills are needed for managing bookings and accessing information. A professional appearance and demeanor, along with teamwork skills, are also important to provide exceptional service in a fast-paced environment.

• Experience

  0 - 1 Years

• No. of Openings

  56

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Weekly Payout, Joining Bonus, Annual Bonus, Travel Allowance (TA), Mobile Allowance, Internet Allowance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata