Airline Customer Service Representative - Full Time - Freshers

We are looking for a dedicated Airline Customer Service Representative to join our team in Kolkata. This entry-level role is perfect for individuals who want to start their careers in aviation and customer service.

As an Airline Customer Service Representative, you will provide excellent support to passengers, ensuring their travel experience is smooth and pleasant.

Key responsibilities include:

- **Customer Interaction**: Greet and assist passengers at the airport, handling inquiries regarding flight schedules, bookings, and baggage claims.

- **Ticketing Assistance**: Help customers with purchasing tickets, making changes to their itineraries, and processing refunds while following airline policies.

- **Problem Resolution**: Address and resolve passenger complaints or issues, working diligently to ensure satisfaction and comfort during their journeys.

- **Documentation**: Ensure that all necessary travel documents are verified and processed correctly to meet airline regulations.

Required skills and expectations include:

- **Communication Skills**: You should be able to communicate clearly and politely with customers from diverse backgrounds.

- **Problem-Solving Abilities**: You must be capable of thinking quickly and effectively to resolve customer issues as they arise.

- **Attention to Detail**: Handling passenger information requires careful attention to detail to avoid errors.

- **Team Player**: You should be willing to work collaboratively with colleagues in a fast-paced environment.

No prior experience is necessary, though a positive attitude and a passion for customer service are essential.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kolkata