Hiring Freshers || Airline Customer Service Representative

As an Airline Customer Service Representative in Chatra, India, you will be the friendly face of our airline, assisting passengers and ensuring their travel experience is smooth and enjoyable. This full-time office position is suitable for those with little to no experience, making it a great opportunity to start your career in the aviation industry.

Key Responsibilities:

- **Assist Passengers:** Greet and help passengers with inquiries about flights, ticket bookings, and travel policies, ensuring they receive accurate information and support.

- **Handle Reservations:** Process ticket sales and modifications, including cancellations and changes, while ensuring compliance with airline policies and procedures.

- **Resolve Issues:** Address customer complaints or concerns effectively, providing solutions that meet the needs of passengers and enhance their satisfaction.

- **Provide Travel Information:** Share details about flight schedules, airport facilities, and baggage policies, helping customers plan their journeys.

- **Maintain Records:** Keep accurate records of customer interactions and transactions to track service quality and ensure a smooth operation.

Required Skills and Expectations:

Candidates should have excellent communication and interpersonal skills, with a friendly demeanor to create a welcoming environment for passengers. Basic computer skills are essential for managing bookings and records. A strong focus on customer service is crucial, along with the ability to work effectively under pressure in a fast-paced setting. Flexibility in working hours may be required due to varying flight schedules.

• Experience

  0 - 1 Years

• No. of Openings

  45

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 34 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  kolkata