Airline Customer Service Representative || Freshers & Experienced

As an Airline Customer Service Representative based in Car Nicobar, you will play a crucial role in ensuring a positive experience for our passengers. You will assist customers with their travel needs and provide essential support throughout their journey.

Key Responsibilities:

- **Customer Assistance**: Provide friendly and knowledgeable assistance to passengers at the check-in counter, answering questions about flights, baggage, and travel policies.

- **Ticketing and Reservations**: Help customers with booking tickets and making changes to their reservations, ensuring all transactions are executed accurately.

- **Problem Resolution**: Address and resolve issues that arise, such as flight delays or cancellations, with empathy and professionalism.

- **Information Sharing**: Keep passengers informed about flight schedules, gate changes, and other important updates, ensuring they remain comfortable and informed.

- **Payment Processing**: Handle payments for additional services such as baggage fees or upgrades, ensuring all financial transactions are processed securely.

Required Skills and Expectations:

Candidates should have a minimum education of 10th grade and feel comfortable working in a fast-paced environment. Strong communication skills are essential for effectively interacting with customers. A good attitude and a willingness to assist are important, as you will often face various customer situations. Basic computer skills are necessary to manage ticketing systems, and flexibility in working hours is expected to accommodate flight schedules.

• Experience

  0 - 1 Years

• No. of Openings

  65

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  kolkata