Hiring Freshers || Airline Customer Service Representative

As an Airline Customer Service Executive, you will play a crucial role in ensuring the satisfaction of passengers during their travel experience. The position is based in Delhi and requires individuals who are passionate about providing excellent service.

**Key Responsibilities:**

- **Assist Passengers:** Welcome and greet passengers, providing them with necessary information about flights, check-in procedures, and airport facilities.

- **Manage Check-ins:** Help passengers check in for their flights, including issuing boarding passes and tagging luggage to ensure a smooth process.

- **Address Inquiries:** Respond to passenger queries regarding flight schedules, ticketing, baggage, and other travel-related questions, ensuring accurate and timely information.

- **Resolve Issues:** Handle any issues or complaints from customers with professionalism, aiming to find quick and effective solutions to enhance passenger satisfaction.

- **Maintain Records:** Keep accurate records of passenger interactions and transactions, ensuring that all information is updated in the system for future reference.

**Required Skills and Expectations:**

- **Communication Skills:** Strong verbal and written communication skills are essential to assist passengers effectively and handle inquiries.

- **Customer Service Orientation:** A friendly and helpful attitude is crucial, as you will be the first point of contact for passengers seeking assistance.

- **Problem-Solving Ability:** An ability to think on your feet and resolve issues promptly is important to maintain customer satisfaction.

- **Teamwork:** You should work well with other team members to provide consistent service and support to passengers.

- **Time Management:** Good organizational skills will help you manage multiple tasks efficiently in a busy airport environment.

Candidates with minimal experience (0-1 year) and at least a 10th-grade education are welcome to apply for this full-time office-based role.

• Experience

  0 - 1 Years

• No. of Openings

  43

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 37 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, PF, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata