Interview For Airline Customer Service Representative || 10th Pass - Freshers

We are looking for an enthusiastic Airline Customer Service Executive to join our team in Kolkata. This entry-level position is perfect for individuals who want to start their career in the airline industry and have a passion for customer service.

Key Responsibilities:

- **Customer Assistance:** Provide help to travelers with their inquiries, reservations, and ticket bookings, ensuring a smooth travel experience. You will communicate via phone, email, and in-person.

- **Problem Resolution:** Address any issues that arise, such as delays or cancellations, by offering solutions and alternatives. You will need to stay calm under pressure and assist customers effectively.

- **Information Sharing:** Educate customers on airline policies, flight schedules, and baggage rules to ensure they have all the necessary information for travel. Clear communication is key to helping them understand.

- **Feedback Collection:** Gather customer feedback about services to help improve the overall travel experience. Your insights will be valuable for the continuous improvement of our services.

Required Skills and Expectations:

Candidates must have completed at least the 10th grade and should possess strong communication skills in English and Hindi. A friendly and approachable demeanor is essential, as you will be interacting with diverse travelers. Teamwork and a willingness to learn are important for success in this role. Additionally, being punctual and reliable is crucial, as you will be working full-time in an office environment.

• Experience

  0 - 1 Years

• No. of Openings

  32

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata