- Responsible for issuing air tickets to customers:
- Handle ticket reservations, bookings, cancellations, and modifications for passengers.
- Manage ground operations at the airport:
- Coordinate with airlines, ground staff, and passengers to ensure smooth operations.
- Handle air cargo logistics:
- Track and manage the movement of air cargo, ensuring timely delivery.
- Provide excellent customer service:
- Assist customers with inquiries, complaints, and requests related to air travel.
- Keep accurate records of ticket sales and transactions:
- Maintain organized records of ticketing transactions for reporting and auditing purposes.
Required Skills and Expectations:
- Strong communication skills to interact with customers, airlines, and ground staff effectively.
- Basic computer skills to operate ticketing software and handle online bookings.
- Attention to detail to ensure accuracy in ticket issuance and cargo handling.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Willingness to work in shifts, including evenings, weekends, and holidays.