- responsible for issuing air tickets to customers:
- handle ticket reservations, bookings, cancellations, and modifications for passengers.
- manage ground operations at the airport:
- coordinate with airlines, ground staff, and passengers to ensure smooth operations.
- handle air cargo logistics:
- track and manage the movement of air cargo, ensuring timely delivery.
- provide excellent customer service:
- assist customers with inquiries, complaints, and requests related to air travel.
- keep accurate records of ticket sales and transactions:
- maintain organized records of ticketing transactions for reporting and auditing purposes.
required skills and expectations:
- strong communication skills to interact with customers, airlines, and ground staff effectively.
- basic computer skills to operate ticketing software and handle online bookings.
- attention to detail to ensure accuracy in ticket issuance and cargo handling.
- ability to work in a fast-paced environment and handle multiple tasks efficiently.
- willingness to work in shifts, including evenings, weekends, and holidays.