We are looking for dedicated Air Ticketing Staff to join our team in the Kolkata area. This is a full-time position suitable for candidates with little to no experience.
- **Customer Service**: Interact with customers courteously and efficiently, addressing inquiries about flights, prices, and ticketing options.
- **Ticket Booking**: Assist customers in booking flight tickets through various airline systems. Ensure accuracy in the booking process to avoid errors.
- **Reservation Management**: Manage and update flight reservations when customers need changes or cancellations. This requires attention to detail and quick handling of requests.
- **Payment Processing**: Handle payments for ticket bookings. This includes processing credit cards and cash transactions accurately.
- **Documentation**: Maintain records of ticket bookings and customer interactions. Ensure that all paperwork is completed correctly for audits and reference.
- **Problem Solving**: Address any issues that arise during the ticketing process, such as overbookings or flight changes, and find appropriate solutions.
Candidates should possess strong communication skills and be comfortable working with computers and ticketing software. Attention to detail is crucial to prevent errors in bookings. A proactive attitude and the ability to work in a fast-paced environment are essential. Being a team player will help in successfully collaborating with colleagues to ensure excellent service for every customer. A 10th-grade education is necessary for this role.