Key responsibilities:
1. Handle ticket reservations: Assist customers in booking tickets for flights, ensuring accuracy in booking details and providing necessary information.
2. Process ticket sales: Issue tickets, collect payments, and provide receipts to customers in a timely and efficient manner.
3. Resolve customer inquiries: Address customer concerns and questions regarding ticketing, flight schedules, cancellations, and refunds.
4. Coordinate with airlines: Communicate with airline representatives to check seat availability, confirm reservations, and manage ticketing procedures.
5. Maintain booking records: Update and maintain accurate records of ticket sales, reservations, and customer information for future reference.
Required skills and expectations:
1. Strong communication skills: Ability to effectively communicate with customers, colleagues, and airline representatives in a clear and professional manner.
2. Attention to detail: Demonstrate accuracy and precision in handling ticket reservations, sales transactions, and customer information.
3. Basic computer skills: Proficiency in using ticketing software, online booking platforms, and Microsoft Office applications.
4. Customer service orientation: Prioritize customer satisfaction, actively listen to customer needs, and provide solutions to their inquiries.
5. Ability to work under pressure: Manage multiple tasks efficiently, handle customer inquiries promptly, and work effectively in a fast-paced environment.