Hiring Fresher - Air Ticketing Executive - Solapur

Airport ground staff (also known as ground crew) are responsible for a wide range of non-flight duties that ensure the safety, comfort, and efficiency of airline operations before and after a flight. They serve as the first point of contact for passengers, managing everything from check-in to aircraft boarding.

Here are the detailed work responsibilities and duties of ground staff, categorized by function:

1. Passenger Service & Handling (Customer Facing)

Check-in Operations: Greeting passengers, verifying travel documents (passports, visas, IDs), issuing boarding passes, and assigning seats.

Baggage Processing: Tagging checked luggage, weighing bags to ensure they comply with regulations, and handling lost or delayed baggage claims.

Boarding Procedures: Making boarding announcements, verifying final documents at the gate, and conducting final passenger screenings before they enter the aircraft.

Special Assistance: Assisting elderly travelers, mobility-impaired passengers, VIPs, and unaccompanied minors through check-in and boarding processes.

Rebooking and Irregularities: Managing flight delays or cancellations, rebooking passengers, and providing up-to-date information regarding flight status.

2. Operational & Tarmac Services (Behind the Scenes)

Baggage Handling: Loading and unloading passenger bags and cargo from the aircraft, ensuring they are transported to the correct conveyor belts.

Aircraft Servicing: Cleaning the cabin interior (cockpit, cabin, lavatories), restocking refreshments, and ensuring the aircraft is tidy before passengers board.

Ramp Duties: Marshalling aircraft (guiding planes to parking bays), connecting ground power, and supervising refueling.

Safety Compliance: Conducting security inspections of the tarmac, removing Foreign Object Debris (FOD), and enforcing safety regulations around the aircraft.

3. Administrative and Security Tasks

Ticketing & Reservations: Selling tickets at kiosks, managing reservations, and handling last-minute upgrades or flight changes.

Communication: Coordinating with flight crews (pilots/cabin crew) to ensure timely departure and arrivals.

Security Screening: Assisting security personnel in checking passengers and luggage to ensure compliance with aviation safety regulations.

Key Skills Required

Excellent Communication: Ability to speak clearly and confidently, proficient in English and local languages.

Customer Service: Calm and friendly demeanor, especially when handling frustrated passengers during delays.

Problem-Solving & Multitasking: Quick thinking to manage high-pressure situations.

Physical Stamina: Ability to stand for long hours, work in all weather conditions, and handle heavy luggage.

Technical Proficiency: Familiarity with airport software (like Departure Control Systems) and computer systems.

Working Conditions

Rotational Shifts: Ground staff often work in 24/7 environments, requiring night shifts, weekends, and holiday work.

Dynamic Environment: Fast-paced and demanding, often involving both indoor (terminal) and outdoor (tarmac) work.

Ground staff roles are typically categorized into Customer Service Agents (CSA), Ramp Service Agents, and Passenger Service Agents.

• Experience

  0 - 3 Years

• No. of Openings

  100

• Education

  10th Pass

• Role

  Air Ticketing Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  solapur