As an Air Ticketing Executive, you will manage various ticketing processes to ensure a smooth travel experience for customers. Your role will involve essential tasks that contribute to effective air travel operations.
**Key Responsibilities:**
- **Ticket Booking:** Handle flight reservations by identifying suitable options based on customer needs, ensuring correct fares and special requests are accommodated.
- **Customer Service:** Provide excellent support to passengers, addressing any queries or issues related to ticketing, travel itineraries, or changes.
- **Payment Processing:** Manage payment transactions for ticket purchases, ensuring accuracy and compliance with company policies.
- **Coordination with Airlines:** Liaise with airline representatives for ticketing inquiries and updates, maintaining strong relationships to provide timely information to customers.
- **Documentation:** Prepare and maintain accurate records of issued tickets and client interactions to streamline operations and enhance service quality.
**Required Skills and Expectations:**
- Strong communication skills are vital for interacting with customers and airline representatives effectively.
- Basic computer knowledge is required to utilize ticketing systems, spreadsheets, and email for booking and communication purposes.
- A customer-oriented attitude is essential for understanding and resolving client needs promptly.
- Attention to detail is crucial to ensure accuracy in bookings and documentation.
- Candidates should be flexible and willing to work in a fast-paced environment, adapting to changing situations and requests.
- Previous experience in ticketing or customer service is an advantage, but fresh graduates with enthusiasm to learn are also encouraged to apply.