key responsibilities:
1. handling air ticket booking:
- booking flight tickets for customers using airline reservation systems.
2. managing ground operations:
- coordinating with ground staff for smooth handling of passengers and luggage at the airport.
3. handling air freight and cargo:
- processing air freight shipments and coordinating with cargo handling staff for timely delivery.
4. providing customer support:
- assisting customers with queries related to flights, bookings, cancellations, and refunds.
5. ensuring compliance:
- adhering to airline policies and regulations while processing ticket bookings and cargo shipments.
required skills and expectations:
1. strong communication skills:
- ability to communicate effectively with customers, airline staff, and ground personnel.
2. attention to detail:
- being meticulous in booking tickets accurately and ensuring smooth operations.
3. basic computer skills:
- proficiency in using airline reservation systems and other software tools.
4. customer-oriented approach:
- a customer-centric mindset to provide excellent service and resolve customer issues.
5. ability to work under pressure:
- handling multiple tasks simultaneously in a fast-paced environment with a calm demeanor.