Key Responsibilities:
1. Handling Air Ticket Booking:
- Booking Flight Tickets for Customers Using Airline Reservation Systems.
2. Managing Ground Operations:
- Coordinating with Ground Staff for Smooth Handling of Passengers and Luggage At the Airport.
3. Handling Air Freight and Cargo:
- Processing Air Freight Shipments and Coordinating with Cargo Handling Staff for Timely Delivery.
4. Providing Customer Support:
- Assisting Customers with Queries Related to Flights, Bookings, Cancellations, and Refunds.
5. Ensuring Compliance:
- Adhering to Airline Policies and Regulations While Processing Ticket Bookings and Cargo Shipments.
required Skills and Expectations:
1. Strong Communication Skills:
- Ability to Communicate Effectively with Customers, Airline Staff, and Ground Personnel.
2. Attention to Detail:
- Being Meticulous in Booking Tickets Accurately and Ensuring Smooth Operations.
3. Basic Computer Skills:
- Proficiency in Using Airline Reservation Systems and other Software Tools.
4. Customer-oriented Approach:
- a Customer-centric Mindset to Provide Excellent Service and Resolve Customer Issues.
5. Ability to Work Under Pressure:
- Handling Multiple Tasks Simultaneously in a Fast-paced Environment with a Calm Demeanor.