- handling air ticket reservations: the air ticketing executive will be responsible for booking flights for customers, ensuring accuracy in details such as travel dates, destinations, and passenger information.
- providing information on flight schedules and fares: the candidate will assist customers by providing up-to-date information on flight schedules, routes, and prices to help them make informed decisions.
- processing payments and issuing tickets: the air ticketing executive will be required to process payments for ticket bookings and issue tickets to customers in a timely and efficient manner.
- resolving customer queries and issues: the candidate must be able to handle customer inquiries, complaints, and issues related to air ticketing with professionalism and efficiency.
- maintaining records and reports: the air ticketing executive will need to maintain accurate records of all ticket bookings, payments, and cancellations, and generate reports as required.
required skills and expectations:
- strong communication skills to interact effectively with customers and provide assistance.
- basic computer skills to navigate booking systems and process payments.
- attention to detail to ensure accurate booking information and ticket issuance.
- ability to work efficiently under pressure and handle multiple tasks simultaneously.
- knowledge of ground staff, ground management, air ticketing, and air freight processes preferred.