- Handling air ticket reservations: The Air Ticketing Executive will be responsible for booking flights for customers, ensuring accuracy in details such as travel dates, destinations, and passenger information.
- Providing information on flight schedules and fares: The candidate will assist customers by providing up-to-date information on flight schedules, routes, and prices to help them make informed decisions.
- Processing payments and issuing tickets: The Air Ticketing Executive will be required to process payments for ticket bookings and issue tickets to customers in a timely and efficient manner.
- Resolving customer queries and issues: The candidate must be able to handle customer inquiries, complaints, and issues related to air ticketing with professionalism and efficiency.
- Maintaining records and reports: The Air Ticketing Executive will need to maintain accurate records of all ticket bookings, payments, and cancellations, and generate reports as required.
Required Skills and Expectations:
- Strong communication skills to interact effectively with customers and provide assistance.
- Basic computer skills to navigate booking systems and process payments.
- Attention to detail to ensure accurate booking information and ticket issuance.
- Ability to work efficiently under pressure and handle multiple tasks simultaneously.
- Knowledge of ground staff, ground management, air ticketing, and air freight processes preferred.