We are looking for dedicated individuals to join our team as Airport Ground Staff in Kolkata. This role is perfect for those who enjoy working in a fast-paced environment and are eager to assist passengers.
Key Responsibilities:
1. Passenger Assistance: Help passengers during check-in, boarding, and luggage handling to ensure a smooth travel experience.
2. Baggage Handling: Manage the loading and unloading of luggage, ensuring it is safely transported and delivered to the correct flights.
3. Ticketing Support: Assist in issuing tickets and providing valuable travel information to passengers, maintaining clarity and professionalism.
4. Customer Service: Address inquiries and resolve issues related to flight schedules, delays, and other travel-related concerns, ensuring a positive customer experience.
5. Safety Compliance: Follow all safety protocols and regulations, ensuring a secure environment for both passengers and staff.
Required Skills and Expectations:
Candidates must have completed at least the 10th grade and possess strong communication skills to interact effectively with passengers from diverse backgrounds. A friendly demeanor and excellent problem-solving abilities are essential. Candidates should be able to work in a team and demonstrate reliability in a demanding environment. Punctuality and a commitment to upholding safety and customer service standards are crucial for this role. No prior experience is required, making this an excellent opportunity for recent school graduates looking to begin their careers in the aviation industry.