IT Infrastructure Support Jobs in India

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

We are looking for a dedicated Manager of Information Technology to oversee our IT department and ensure that all technology meets our business goals. The ideal candidate will have 7 to 12 years of experience in the IT field and a B.E. degree.Key Responsibilities:- Team Leadership: Manage and guide the IT team by setting clear goals, providing support, and monitoring performance to ensure effective project execution.- Strategic Planning: Develop and implement IT strategies that align with the companys objectives, enhancing overall efficiency and productivity across departments.- Budget Management: Oversee the IT budget, ensuring that all technology investments are cost-effective and within financial limits while meeting operational needs.- Project Oversight: Lead IT projects from conception to completion, ensuring they are delivered on time, within scope, and within budget.- System Management: Ensure the reliability and security of all IT systems, addressing any issues that may arise and minimizing downtime to support business functions.Required Skills and Expectations:Candidates must have strong leadership abilities to direct a diverse team effectively. Excellent communication skills are essential for collaborating with various departments. A solid understanding of current technology trends and systems is crucial. Candidates should possess problem-solving skills to address and resolve technical challenges efficiently. The ability to develop budgets and manage resources wisely is also important for success in this role.

Job Opening: MIS Manager Construction CompanyLocation: PuneWe are looking for an experienced MIS Manager for a reputed construction company.Experience Required: 8 15 YearsJob Responsibilities:Collect and consolidate data from various departments and project sitesPrepare and manage MIS reports for management reviewAnalyze project data related to cost, progress, and performanceDevelop dashboards and reports for better decision-makingEnsure data accuracy, reporting efficiency, and timely updatesTechnical Skills:Advanced ExcelPower QueryPower BIData Analysis and ReportingDashboard CreationKey Skills:MIS ReportingData AnalysisLogical ReasoningData ModelingDatabase ManagementDashboard DesignIndustry: Construction / InfrastructureInterested candidates can contact: 9823520443

Job Title: Technical EngineerJob OverviewWe are seeking a highly analytical and solution-oriented Technical Engineer to oversee our technical operations, optimize production processes, and provide engineering support across departments. In this role, you will be responsible for troubleshooting complex machinery/system issues, supervising engineering projects, ensuring compliance with quality standards, and occasionally assisting clients with advanced technical queries.The ideal candidate possesses strong engineering fundamentals, hands-on diagnostic skills, and the ability to collaborate effectively with both on-ground production operators and senior management.Key Responsibilities1. Process Optimization & System TroubleshootingAnalyze existing engineering workflows, plant layouts, and machinery performance to identify bottlenecks and implement continuous improvements.Diagnose, troubleshoot, and resolve complex mechanical, electrical, or software-related faults in production equipment.Develop and implement standard operating procedures (SOPs) for machine usage, preventative maintenance, and safety protocols.2. Project Engineering & Design SupportCollaborate with design and R&D teams to translate blueprints, CAD models, and technical specifications into physical components or production runs.Oversee the installation, testing, and commissioning of new machinery, automated lines, or control systems.Manage technical documentation, including engineering drawings, component bills of materials (BOM), and validation reports.3. Quality Assurance & ComplianceMonitor production outputs to ensure compliance with company quality standards and international benchmarks (such as ISO standards).Conduct root-cause analysis (RCA) on product defects, material failures, or operational downtime, and deploy corrective actions.4. Technical Support & LiaisonProvide high-level technical guidance to production supervisors, machine operators, and maintenance technicians.Assist the sales or customer service teams by handling advanced technical queries from corporate clients, or joining on-site client consultations when required.