18

Call Center Operations Jobs in India

filter
  • Location
  • Role
  • Functional Area
  • Qualification
  • Experience
  • Employer Type

Looking For Call Center Manager

Talent Instaa

  • 3 - 9 yrs
  • 11.0 Lac/Yr
  • Lucknow
Call Center Call Center Operations BPO Operations Cement Plant Building Material Paint Customer Support Inbound Outbound Calls Team Management Customer Service
We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.**Key Responsibilities:**- **Team Leadership:** Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- **Performance Monitoring:** Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- **Training and Development:** Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- **Process Improvement:** Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- **Reporting:** Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- **Customer Relationship Management:** Engage with customers as necessary to resolve issues and promote a positive customer experience.**Required Skills and Expectations:**The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.
View all details
Apply

Urgent Requirement For Customer Service Executive

AI Placement

  • 1 - 2 yrs
  • 4.0 Lac/Yr
  • Mumbai
Customer Service Call Center Operations Backend Operations.
ResponsibilitiesPlease do not source Muslim candidates, as the hiring manager already has many in her team. Having too many from one community can make it hard to manage leaves during festivals.The client is hiring three Customer Service Executives:Executive (1-2 years): Fluent in English and Telugu.Candidate will be on third party payroll.We can also source candidates completed HSC, with 2-3 years of experience in customer service roles and with excellent communication skills. Also candidates who have completed their degrees through correspondence can be considered.6 Days working - Monday to SaturdayShift timing: 9:30 am to 6:30 pm
View all details
Apply

Fresher hiring for Unit Sales Manager

Anshri HR Solution

  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Navi Mumbai
Sales Communication Call Center Operations Customer Support
Job DetailsLocation: 13th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall,, Opp. Vashi Station Vashi, , Navi Mumbai- , 400705Employment Type: Permanent Employment (Full-time)Work Type: on-siteNo of Openings: 10Created At: 11 September 2025Updated At: 30 September 2025Salary: ,INR 12000 - 20000 / monthlyApplication Deadline: Not specifiedDescription:Unit Sales Manager Retention (Renewal)Company: ICICI Lombard General Insurance Company Ltd.Location: 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai 400705Job Type: Full-time (Work from Office)Vacancies: 50About the RoleICICI Lombard is looking for enthusiastic and driven Unit Sales Managers Retention (Renewal) for its Mumbai Contact Centre. In this role, you will be responsible for managing customer renewals, retaining clients, and delivering superior customer service through voice-based interactions.Key ResponsibilitiesHandle customer calls related to policy renewals and retention.Ensure timely follow-up with existing customers for policy continuation.Deliver high-quality customer service while focusing on renewals.Maintain strong communication in both English and Hindi.Address customer queries effectively and resolve issues promptly.Achieve renewal targets and ensure customer satisfaction.Participate in mock calls and demonstrate product understanding.Qualifications & Skills RequiredEducation: Graduate (Full-time/Part-time).Experience: 0-2+ years (Freshers welcome).Strong verbal communication in English & Hindi.Clear thought process and understanding of call centre operations.Knowledge of customer service & sales skills.Ability to explain: Why ICICI Lombard, What is Customer Service, and What qualities are needed for Customer Care Executives.Work EnvironmentWorking Days: 5 days a week.Week Off: 2 days (rotational).Shift Timings: Fixed shift, 9:30 AM 7:00 PM.Process: Voice-only (No transport provided).Salary & BenefitsFresher CTC: 1.75 LPA (Approx. 12,500 in-hand/month).Experienced CTC (02+ years): Up to 2.50 LPA (Approx. 18,000 in-hand/month).Attractive performance-based incentives.Skills:SalesCommunication00Experience: Not specifiedQualification Requirements: Graduation (10 + 2 + 3)About the CompanyName: ICICI LombardAddress:Area: Opp. Vashi Station Vashi,City: Navi Mumbai-Pincode: 400705Street: 13th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall,Location Link: View on MapHiring Need: Immediate
View all details
Apply

Walk-Ins Interview For Team Leader Operations (Female Candidates Required)

Trustbox Global Solutions Pvt. Ltd.

  • 1 - 2 yrs
  • Ahmedabad
Domestic BPO Voice Process Call Center Operations Team Leader Operations Effective Team Management
Roles & Responsibilities:Managing team size of 10+ agents on daily basisRetail marketing team management & handlingSolving queries of salesman and retailersDriving R&R targets on daily basisHandling & management of weekly shrinkagePreparation of day-to-day reports.Required :Applicants must be willing to work for 6 days from officeApplicants must be fluent with Gujarati and Hindi communicationFemales preferred.
View all details
Apply

Get Personalized Job Matches

Based on your experience, skills, interests, and career goals to help you find the most relevant opportunities faster. Register Now!

Jobs by Related Category

Call Center Executive

Scinext Group Skills & Technology Private Limited

Customer Support Domestic BPO Voice Process Call Center Executive Call Center Operations Back Office Executive Back Office Incharge Back Office Coordinator KPO Executive KPO BPO Executive BPO Operations Manager
Help expand our business by targeting new growth opportunities, improving portfolio credit quality and maximizing profitability and efficiency of our products. Actively prospect, recruit and pre-qualify new clients for our financial services. Be a primary point of contact for new and existing customers. Make certain all applications meet our companys standards and help ensure regulatory compliance. Foster a collaborative work environment by working with colleagues to develop better products and solutions. Provide periodic analysis and reports.
View all details
Apply

Background Verification Analyst (full Time)

CKB Consultants

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Female
  • Gurgaon
Telecommunication Call Center Executive Telesales Executive Outbound Executive Telecalling Executive Call Center Operations
Job Title: Background Verification AnalystLocation: Sohna Road, Gurugram, Haryana (On-site)Freshers and 12th pass can apply. Training will be provided. No prior experience required .Shift Timing : 10 am - 7 pmLight workload , No targets , No sales , No customer support Contact HR directly only on whatsapp : 8860596592Company Overview:CKB is your premier partner in career success, specializing in serving high-profile clientele with a comprehensive suite of career guidance and placement services. Our mission is to bridge the gap between academic achievement and professional excellence.Position Overview:We are seeking a dedicated Background Verification Analyst to join our team. This role involves conducting verification calls to confirm details with businesses, accurately recording and reporting findings, and maintaining confidentiality while handling sensitive information. Key Responsibilities:Conduct verification calls to businesses to confirm details.Accurately record and report findings.Maintain confidentiality and handle sensitive information with discretion.Requirements:12th pass, undergraduate, or graduate.Strong communication skills.Attention to detail.Ability to work independently and efficiently.Benefits:Salary: 10,000 - 15,000 per month.6 months probation period.ESIC benefits after completing probation.Laptop and headset provided if employed for more than a year.Promotion after 6 months Monthly vouchers and gift cardsAPPLY NOW !!!!!!
View all details
Apply

Hiring For Team Leader - Domestic

Crest Manpower

  • 2 - 8 yrs
  • 6.5 Lac/Yr
  • Mohali Sector 74a
Team Coordinator Call Center Operations Team Leader Operations Domestic Voice Process Chat Support Executive Chat Process Executive Non Voice Process Executive BPO Executive BPO Analyst Business Process Outsourcing BPO Telecaller BPO Customer Support BPO Team Leader
Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets
View all details
Apply

Process Associate International Voice Process BPO

Witbloom Training & Placement

  • 0 - 6 yrs
  • 3.5 Lac/Yr
  • Indore
BPO Executive International Voice Process Inbound Process Outbound Process Customer Service Representative KPO Voice Process Executive BPO Operations Call Center Operations
Hello Everyone,We are hiring for Indore location.Designation :Customer Support Associate Process : International voice process Required : Excellent communication skills in English.Experience : Fresher and Experience both can apply Qualification : Undergraduate / Graduation.Working days : 5 days.Shift : Rotational shift Week off : Rotational Week offSalary : 21 ctc upto 30k ctc
View all details
Apply

Customer Calling (Only Females)

Inforida Technology

  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Lucknow
Call Center Operations Microsoft Excel Customer Calling
Job Openings for 2 Customer Calling Jobs for Freshers in Lucknow,Microsoft Excel, having Educational qualification of : Higher Secondary, Other Bachelor Degree with Good knowledge in Call Center Operations, Microsoft Excel etc.
View all details
Apply

Verification Process Executive (0-5 Years)

IDfy

  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Marol Mumbai
Telecaller Call Center Executive Call Coordinator Telecalling Executive Call Center Operations Call Center Technology
Exciting Job Opportunity-IDfy- Verification Analyst Marol, Andheri Work from OfficeWe have a fantastic opening at IDfy for the role of Verification Analyst, specializing in KYC (Know Your Customer) and AML (Anti-Money Laundering) solutions.Details:Job Title: Verification AnalystJob Role: KYC Verification (Blended Process - 70% calls 30% Verification)Location: Marol, Andheri (Work from Office)Working Days: 6 days a weekEligibility: Any Graduation, HSc with a minimum of 1 year of experienceSkills Required:CommunicationCallingResponsibilities:Engage in effective communication with candidates.Conduct follow-up calls with the designated Point of Contact (POC) to facilitate verification closure.Perform primary source verification of specified antecedents.Join our dynamic team as a KYC Specialist and contribute to the seamless verification process.Apply your skills in calling, communication, and calling to ensure the accuracy and efficiency of verifications.The role involves engaging with merchants, conducting follow-up calls, and performing primary source verification tasks.Play a vital role in ensuring the integrity of our verification processes.
View all details
Apply

Female - Urgent Requirement For Call Quality Analyst

Perfect Source HR Solutions

  • 3 - 5 yrs
  • 5.0 Lac/Yr
  • Mumbai
Call Quality Calibration Call Quality Analyst Call Monitoring Call Center Operations
Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.
View all details
Apply

Call Center Manager

CHANDIGARH GROUP OF COLLEGES

  • 7 - 12 yrs
  • 9.0 Lac/Yr
  • Greater Mohali
International Call Center International BPO People Management Call Center Operations
Chandigarh Group of Colleges Landran is hiring for the position of Call Center Manager. We are looking for a candidate with a minimum of 7 years of experience in BPO, inbound and outbound processes. Any graduate or post-graduate degree is required.As the Call Center Manager, you will be responsible for data analysis, data and lead allocation, data maintenance, research and development of lead management systems and calling software, making required reports related to the team, and monitoring assigned targets. Additionally, you will be responsible for planning manpower to answer the maximum number of calls in real-time. Knowledge of LMS and NPF software is essential for this position.
View all details
Apply

Tele Calling Executive (Female)

AVIYOG GROUP

Telecalling Executive Call Center Operations
We are a reputed Yoga Center in Mumbai who conduct Yoga Courses based on YCB & Gov. Certification. So we are interested in Female Telecaller with Skilled in Computer Operations to enroll students for our course Batches. Our missions to Certify maximum students globally.
View all details
Apply

BPO Executive

Xiphi Insights Pvt. Ltd.

  • 1 - 2 yrs
  • 2.3 Lac/Yr
  • Gurgaon
BPO Operations Call Center Executive BPO Executive Calling Executive Call Center Operation BPO Telecaller
We are looking for Call Center Executive. Fluent in English, Hindi and Punjabi.Handling inbound and outbound customers.Addressing inquiries and resolving issues.
View all details
Apply

Telecaller Executive (Female)

Agarwal Job Placement

  • 1 - 7 yrs
  • 4.0 Lac/Yr
  • Surat
Tele Sales Executive Telecaller Telephone Operator Telephone Receptionist Telesales Executive Call Center Executive Call Coordinator Call Center Trainer Call Center Manager Calling Executive Call Center Operations Walk in
We are currently seeking a talented and enthusiastic Telecaller Executive to join our team. As a Telecaller Executive, you will play a key role in engaging with prospective customers, promoting our products/services, and driving sales growth through effective telecalling techniques.Responsibilities:Make outbound calls to potential customers from provided contact lists or databases.Introduce and educate customers about our products/services, highlighting their benefits and features.Answer incoming calls and respond to customer inquiries, providing accurate and detailed information.Understand customer needs and tailor product/service offerings to meet their requirements.Maintain a high level of professionalism and customer service while engaging with customers.Identify and generate new leads through proactive calling and follow-up on inquiries.Follow a script, if provided, while maintaining a conversational and natural tone during calls.Record and update customer information, interactions, and sales activities in the CRM system.Achieve set sales targets and contribute to the overall team's success.Collaborate with team members and provide feedback to enhance sales strategies and processes.Stay updated with product knowledge, industry trends, and competitor offerings.Adhere to all company policies, procedures, and ethical standards.Requirements:High school diploma or equivalent; additional education or relevant certifications are a plus.Proven experience in telecalling, telemarketing, or a similar customer-oriented role.Excellent verbal communication skills with a clear and pleasant telephone manner.Ability to engage and build rapport with customers over the phone.Strong persuasive and negotiation skills to effectively close sales.The results-orie mindset with a track record of achieving or exceeding targets.Good organizational skills and the ability to manage time effectively.Familiarity with CRM software and basic computer skills.
View all details
Apply

Process Associate

Syeta Group of Companies

  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Mumbai
Call Center Executive Call Center Operations Call Coordinator Logistic Coordinator Airlines Cabin Crew Telecalling
Job Details :- Hiring...Hiring..Hiring WE ARE HIRING FOR FRESHERS BPO International Voice process PRINCIPAL RESPONSIBILITIES: Inbound / Outbound interaction with clients Skilling on all voice and back office queues as per requirement. Good computer navigational skills and familiar with MS office Should have good customer service skills Understand customer queries / request and act accordingly. Maintain a healthy and clean work environment. Update knowledge of process on regular basis. Good to have - Previous experience in Logistics / courier / cargo would be preferred - Experience of 1-2 years desirable. - Experience in call center will be an advantage. - Work on track & trace ( for logistic business) - Hospitality industry candidates from e.g. hotels industry or any other service industry. - Knowledge of Western culture would be an added advantage. (USA/UK culture) If anyone is interested or has References please send your resume to Please share this information to your friends your reference would be appreciated!!
View all details
Apply

Data Entry Clerk

N M PVT LTD

  • 0 - 1 yrs
  • 1.0 Lac/Yr
  • Bapunagar Ahmedabad
Data Entry Operation Computer Operator Call Center Operations
Hiring for 3 Data Processor Jobs in Bapunagar, Ahmedabad, Gujarat, gidharnagar, Computer Operator, for Freshers, Required Educational Qualification is : Higher Secondary, Secondary School with Good knowledge in Data Entry Operation, Computer Operator etc.,
View all details
Apply

Human Resource Manager/ Quality Analyst/ Team Leads/ Floor/ Operation Manager/ Call Center Executives/ Calling Agents

Find Excellence

  • 4 - 10 yrs
  • 10.0 Lac/Yr
  • Gurgaon
Human Resource Manager HR Manager HR Officer HR Manaement
Hi All, Great Opportunity to work with leading BPO firm!!Please see below positions for Gurgaon Location (100% onsite):Human Resource Manager- 5+ yearsInterested can share their resumeNotice Period: 15 - 30 Days or Immediate Joiners.References are highly appreciated.Thanks,FindExcellence
View all details
Apply

Urgent Requirement For Assistant Manager

Scinext Group Skills & Technology Private Limited

Computer Operator Office Assistant Data Entry Operator Telecaller Office Coordinator Receptionist Cum Computer Operator Receptionist Call Center Executive Call Center Operations Loan Officer
Axis Bank_Post-Asst ManagerSalary- 35000/-Process:- Application Online AssessmentLevel 1 :- Written Test : Verbal Ability, Analytical Ability, Numerical Ability, Written English Test, Listening Comprehension TestLevel 2 :- Video Interview : Online Interview with Axis Bank TeamNote: The selected candidates shall be enrolled in the program ABYB and the 120-Days campus training in Jaipur Rajasthan with 5000 Stypn every month will begin.After completing the 120-day campus training at NIIT University of BFSI , the candidate will start 90 days internship at Axis Bank , internship salary 25000/- for 3 month . At this time, the candidate will start receiving salary. After the internship,You are eligible if: Your age is less than 35 Years Graduation Degree (10+2+3 pattern or 10+2+4 pattern) is compulsory Graduates from any stream with 50% in 10th, 12th, Graduation Candidates in the final year who have appeared for their final Semester Exam can also apply*You are not eligible if: You have a relative working at Axis Bank in accordance to the relative hiring policy of the Bank. You have been subjected to any disciplinary proceedings by your previous employer(s) at any time You have been convicted under any criminal statutes or consumer forums Any legal action is pending or proposed to be initiated against youJob Location will be Home State Only
View all details
Apply

BPO Analyst

Agarwal Job Placement

  • 1 - 7 yrs
  • 4.5 Lac/Yr
  • Surat
BPO Analyst Research Lead Call Quality Analyst Call Center Manager Call Center Trainer Call Monitoring Call Quality Call Center Operations Walk in
We have vacant 10 BPO Analyst Jobs in Surat, Gujarat, Experience Required: Min 2 Years Educational Qualification: Professional Degree, Other Bachelor Degree, Post Graduate Diploma Skill Customer Relationship, Microsoft Office, MS CRM, etc.Roles and Responsibilities :*Should be willing to work Day Shifts.*We are hiring for the role of Quality Analyst for the Domestic voice process. ( Inbound voice to be preferred).*Candidates should have a minimum of 6 months of experience as a QA in BPO.*To identify the training/coaching needs of the team members and provide the same to the Manager.*To give need-based coaching and feedback inputs to the process floors, and undertake quality-based floor initiatives, resulting in continuous improvement in performance and quality.*Coaching the agents according to the observations made while monitoring.Desired Candidate Profile :*Candidate Should have experience as Quality Analyst in a BPO voice process*Quality Experience on papers is mandatory.*Experience in the BPO industry is mandatory.
View all details
Apply

Telecaller Executive (Female)

Agarwal Job Placement

  • 2 - 8 yrs
  • 5.0 Lac/Yr
  • Surat
Telecaller Telecalling Executive BPO Telecaller Female Telecaller International Telecaller Call Center Executive Call Coordinator Call Center Trainer Call Center Manager Call Monitoring Call Quality Call Center Technology Call Center Operations Walk in
We are searching for an engaged Telecaller to boost sales by reaching out to current and possible clients. To this end, the Telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a Telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable Telecaller will suggest ways in which clients' feedback can be utilized to improve our services.Telecaller Responsibilities:Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of offers to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.Telecaller Requirements:High school diploma or equivalent.Prior experience as a Telecaller or similar.Completion of a sales-related training program is preferred.Computer literate.Exposure to diverse viewpoints, cultural norms, and experiences.Superb verbal communication.Ability to switch your communication style on a whim.Superb interpersonal, research, and record-keeping skills.Capacity to receive critique without internalizing it.
View all details
Apply