Infini Vista

Bhilai Nagar, Chhattisgarh

Job Summary:The F&B Manager is responsible for overseeing all aspects of the food and beverage operations within the establishment. This role involves managing staff, ensuring excellent customer service, controlling inventory and costs, and maintaining the high standards of hygiene and safety. The F&B Manager will work closely with kitchen staff, servers, and management to create a memorable dining experience for guests.Key Responsibilities:- Operational Management:- Oversee daily operations of food and beverage outlets, ensuring efficient service and satisfactory guest experiences.- Develop and implement standard operating procedures for F&B operations.- Menu Development:- Collaborate with the culinary team to design, update, and standardize menus based on current trends, seasonal availability, and guest preferences.- Conduct regular reviews of menu items and pricing to maximize profitability.- Customer Service:- Ensure exceptional customer service by training staff, monitoring performance, and responding to guest feedback promptly.- Develop and implement strategies to enhance the dining experience and increase customer satisfaction.- Staff Management:- Recruit, hire, train, and supervise F&B staff, including servers, bartenders, and kitchen personnel.- Conduct regular performance evaluations and provide coaching and support to employees.Inventory Control:Manage inventory levels, ordering, and stock rotation to minimize waste and ensure supplies are readily available.Conduct regular inventory checks and adjust purchasing as necessary.Compliance and Safety:Ensure compliance with food safety regulations, health codes, and company policies.Conduct regular inspections of F&B operations to maintain cleanliness and hygiene standards.

Job Summary:The Sales Manager will be responsible for developing and implementing strategies to increase hotel revenue through direct sales, marketing, and relationship management. This role requires a results-driven individual with a strong understanding of hotel operations and a passion for hospitality. The Sales Manager will work closely with the marketing team, front desk, and other departments to ensure the delivery of exceptional service and to meet revenue targets.Key Responsibilities:Revenue Generation:Develop and execute strategic sales plans to maximize revenue for the hotel.Identify and pursue new business opportunities for room sales, banquets, and catering.Monitor market trends and competitor activities to adjust sales strategies accordingly.Client Relationship Management:Build and maintain strong relationships with corporate clients, travel agencies, and event planners.Conduct site visits and sales presentations to prospective clients.Regularly communicate with existing clients to ensure satisfaction and address their needs.Sales Activities:Conduct sales calls and participate in sales blitzes to generate leads and increase visibility in the local market.Attend industry trade shows, conferences, and networking events to promote the hotel and build relationships.Manage and follow up on leads generated through marketing campaigns and referrals.Collaboration:Work closely with the marketing team to develop promotional materials and campaigns.Collaborate with the operations team to ensure that guest experiences meet the expectations set during the sales process.Reporting and Analysis:Prepare and present monthly sales reports and forecasts to senior management.Analyze sales performance against goals and implement corrective actions as needed.Maintain detailed records of sales activities, client communications, and contracts.

Job Summary:The Front Desk Executive is responsible for providing exceptional customer service to guests during their stay. This role includes overseeing the check-in and check-out processes, managing reservations, addressing guest inquiries, and ensuring that all front desk operations run smoothly. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.Key Responsibilities:1. Guest Check-in and Check-out:- Welcome guests in a friendly and professional manner.- Efficiently process guest check-in and check-out procedures.- Verify guest information and payment methods.2. Reservations Management:- Handle room bookings and cancellations via phone, email, and in-person.- Update and maintain information in the hotel reservation system.3. Guest Services:- Provide guests with information about hotel services, local attractions, and transportation.- Address guest inquiries, requests, and complaints promptly and professionally.4. Billing and Payment Processing:- Prepare bills for guests and process payments accurately.- Handle cash, credit, and debit transactions in compliance with hotel policies.5. Communication:- Maintain open communication with other departments (housekeeping, maintenance, etc.) to facilitate smooth operations.- Relay special guest requests and instructions to relevant staff.6. Administrative Duties:- Maintain front desk logs, daily reports, and other administrative documents.- Ensure the front desk area is clean, organized, and welcoming.