Impact Infotech Pvt Ltd

Thane West

As a Back Office Executive, you will play a crucial role in supporting the smooth operations of the company. You will be responsible for various administrative and operational tasks that ensure the business runs efficiently.**Key Responsibilities:**- **Data Entry:** Accurately input data into company databases and systems, ensuring information is up-to-date and easily accessible for other teams.- **Documentation Management:** Organize and maintain physical and digital files, ensuring all documents are properly filed and can be retrieved quickly when needed.- **Support Customer Queries:** Assist the customer service team in handling inquiries and complaints by providing relevant information and ensuring customer satisfaction.- **Report Generation:** Create and compile regular reports on various aspects of company performance, helping management make informed decisions based on accurate data.- **Inventory Management:** Monitor and manage inventory levels by keeping track of stock and assisting in ordering supplies when necessary.**Required Skills and Expectations:**- Strong organizational skills are essential to manage multiple tasks efficiently while maintaining high attention to detail.- Good communication skills, both verbal and written, will help you interact effectively with colleagues and clients.- Basic knowledge of computers and proficiency in software like MS Office, mainly Excel and Word, are expected.- Ability to work in a team environment, showing a collaborative spirit and willingness to assist others.- A proactive attitude and eagerness to learn will contribute to your success in this role.

Process: Kotak Securities Stock Market (Chat/Voice Process) Designation: Customer Support Associate (CSA) Role: Handle and resolve customer queries and complaints via Chat/Voice Process Eligibility: Any Graduate / Minimum 6 months of Customer Service experience (BPO/BFSI mandatory)Age: 18 to 35 years Shift:Day Shift between 8 AM 8 PM (Any 10 hours)5 Days Working - Any 2 Rotational Week Offs Location: Chandivali, Andheri East Salary: 19,900 21,500 (in hand)

Customer Support Executive Location : Navi Mumbai Turbhe Qualification : HSC /Graduate Experience : 0 to 1 year Salary Upto 17000 in hand