HR Central

Sant Nagar, Delhi

Backend Developer (.Net) - Job Description Location: Mumbai Experience: 2 - 3 yrs Technologies: .Net, .Net Core, MVC, ASP.Net, (MS SQL/MySQL/Oracle/Postgresql), C#, MVC, Entity Framework, LINQ Key Responsibilities Technical leadership of development teams and solutions to deliver high quality software for our clients Drive and/or take part in technical solutions discussions, diving deep into the details with customer teams and ensure the delivery of best in class system solutions / architecture Responsible for designing, developing and software applications for clients, from the technological evaluation stage through final production delivery. Developing solutions using a variety of technologies and tools to manage on-premise and cloud-based systems together. Identifying the customer requirements, analyze the alternatives, and conduct product recommendations related to the platform and software Capture and share best-practice knowledge amongst the client and the teamTechnical Expertise: Excellent understanding of financial instruments, such as equities, fixed income, derivatives, and foreign exchange and other services like wealth management, investment advisory. Hands-on experience with Microsoft technologies, specifically : NET/.NET Core ASP.NET, C#, MVC, Entity Framework, LINQ Strong experience in Web Servers eg. IIS (Preferred)/Apache/Nginx, MS SQL Server, design/implementation/optimization, etc. Experience in front-end technologies like HTML, CSS, jQuery, JavaScript frameworks (Angular/React) is preferred Experience in Unit testing & Test Driven Development (TDD) Familiarity with emerging technologies (Cloud (AWS/GCP/Azure)/Serverless infrastructure, docker, NoSQL/BigData technologies / DevOps Practices) Excellent troubleshooting and communication skills Experience in iterative development methodologies like Agile with project management tools like Jira.

Duties and responsibilities Provide technical and application support via phone as per the queues and customer needs. Understand the issue reported and ensure accurate resolution to customers, backed with complete documentation. Develop skills on problem analysis and resolving technical issues using it as learning while troubleshooting support cases real-time, including the correct use of knowledge base articles. Contributes to new procedures and updates as needed. Works closely with Level 2 engineers to communicate and duplicate customer issues (in lab) and solve complex problems to provide customers with all-in-one support and solution experience. Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLAs and FCR (First Call Resolution) targets specified by the Sr. Manager.Qualifications Only Science Graduates/Post GraduatesExperience Technical Customer Support experience from 1-3 years in troubleshooting; relevant exposure and experience in software applications (Android & iOS), building management systems, access control systems, enterprise & building system integrations, APIs, BACnet, HTTPS, server-based offerings, and calendaring systems (i.e., Outlook, etc.) is desirable. Voice and phone support experience is a must (especially North American region) Electronic background would be an add on skillKnowledge, skills, and abilities required Excellent verbal and written communication skills (email writing skills) Good overall knowledge of related software offerings Basic level of proficiency in Microsoft Office Excel and Outlook Strong customer service know-how Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Ability to work in shifts: all time zone in US (primarily 5.30pm to 2.30am IST.)