GLOBAL SERVICES

Ulhasnagar Thane

Roles and ResponsibilitiesTeam Leader: BPO Inbound/ Outbound/ BFSI Background Experience neededPerformance oriented candidates with minimum 1 year of work experience of leading team in a BPOExperience in setting Team goals and KPI'sMonitoring and Evaluation of Individual as well as Team performanceGood communication skills in English and Hindi are required.Has Handled a Team Size of 20+ candidates or moreShould have knowledge on Excel, proficient on Ms Word, Knows to calculate Shrinkage,Attrition.Must have expereince in handling BPO process.Experience in the BPO Sector is mandatory.