URHRO Consultancy Pvt.Ltd.

Naupada, Thane

Reporting to the EVP & Global Chief Delivery Officer The SVP - Operations will play a critical role in managing scaling process by contributing to and taking ownership of the performance of the Business Unit in its growth, margin improvements, client, and employee satisfaction. This position would deeply be involved in shaping the strategy and operations for the respective Business Unit. Key Roles and Responsibilities: The role would be very hands on as the company accelerates its growth. Create and drive excellence in governance across the business unit and quality of reporting and escalation management. Develop/enhance the client cadence calls and ultimately be responsible/accountable for high NPS/Client Satisfaction scores. Drive enhanced Gross Margin and associated governance for the business unit Drive growth for the Business Unit. Sustain and drive growth from existing & new clients P&L responsibility for the respective BU. Formulate business strategies, address operational issues, resolve performance bottlenecks, and achieve revenue and profitability objectives both for growth and stressed revenue scenarios. Support Sales in sourcing new business from clients. Engage with diverse stakeholders, internal as well as external including Senior Leadership, Customers and Partners. Continually monitor the relevant external environment (e.g., market conditions, competitive environment, pricing, regulatory landscape) and drive appropriate improvements for the business. Drive automation projects for the current processes and look for continual value-added services for the client. Drive alignment on priorities across key business functions, including sales, operations, marketing, and strategy. Responsible for ensuring regulatory/client/contractual compliance and securing satisfactory client/regulatory audit rating. Education Qualifications, Experience and skill set required: Bachelors degree is mandatory. MBA from a premier institute preferred. Minimum 15-20 years of ex

Digital Marketing Manager Job Responsibilities:Ensure leads are generated within various advertising campaigns.Generating sales leads for businesses and encouraging them to purchase products or services.Identifying opportunities to generate leads through research, such as surveys or focus groupsCoordinating with other departments within the company so that all leads are followed up on and dealt with appropriately. Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.Designs build and maintain our social media presence.Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).Identifies trends and insights, and optimizes spend and performance based on the insights.Brainstorms new and creative growth strategies through digital marketing.Plans execute, and measures experiments and conversion tests.Collaborates with internal teams to create landing pages and optimize the user experience.Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.Identifies critical conversion points and drop-off points and optimizes user funnels.Completes digital marketing department operational requirements by running campaigns and following up on the output.Hybrid WorkingWorking days 5 Days sat-sun offDay shift general shift time 9am to 6pm

ConfirmIT/DecipherLocation : Mumbai/gurgaon/bangalorePermanent night shifts ( 7 to 4 pm and 9 to 6 pm)SPECIFIC RESPONSIBILITIES:- Review Questionnaires and other material sent by clients to ensure there are no errors and can beprogrammed. Program surveys on Decipher or any other platform as required. Understand and implement programming / change requests sent by client. Test surveys that are programmed to ensure there are no textual or logical errors in the program. Communicate with the clients as required to discuss programming, changes and queries orclarifications via phone or email.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:- Need to have Good programming skills Logically and Analytically should be good Knowledge of SQL/Java/JavaScript/JQuery/CSS/HTML, Excel VBA and SQL would be nice Good communication skills 2.5 to 5 years of minimum Decipher Programming experience. Should have programmed mediumcomplexity projects and Conjoint, DCM and Max-Diff Graduate with knowledge of programming. BE/B.Sc. IT, B.sc Stat, BCA and NIIT , Advance diploma inthe Software technology would be preferredSHIFTS:-Should be willing to work in night shifts and should be flexible as per the clients needs.Job Types: Full-time, Permanent