Cenus Consulting

Indore, Madhya Pradesh

Job descriptionJob Location Indore (M.P.)Job Profile- Work From Office - Customer Support AssociateSkills Required:Excellent Communication Skills In English.Comfortable Working in Rotational Shifts.Day Shift for female candidatesCandidate should have Excellent Communication Skills.Both Freshers as well as experience candidates having Minimum 0-6 months of experience can apply.Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.Job Responsibilities:Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfactionTo deliver service & resolution experience to all the customersSuccessfully resolve customer queries through CRM & Knowledge BaseDocument in detail all interactions with customersEffectively articulate information to customersEducate customers on products. Help customers to be successfulIdentify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and servicesSuccessfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.Salary Offered: 13k-20k per month.Feel free to contact us for any query-Cenus Consulting