Scheduling patients appointments according to their preferencesCommunicating with patients about their appointments, answering questions about their health conditions, and reminding them of upcoming appointmentsEstimating how long each procedure will take so that wait times are within the range that is considered acceptable for that clinic or hospitalReviewing insurance coverage and determining how much patients will need to pay for services and proceduresArranging transportation for patients who need it from one facility to another or from home to a facility for appointmentsCommunicating with other staff members about patient issues such as cancellations, rescheduling requests, or missedappointments