Wonton Consulting Private Limited

Sambalpur, Odisha

Position Title: Customer Support Executive Industry: Manufacturing Employment Type: Full-Time Experience Required: 3 to 6 Years Educational Qualification: Bachelor's Degree in Engineering (any stream) Interview Process: Virtual About the Role We are hiring on behalf of a reputed manufacturing client (name confidential) for the position of Customer Support Executive. The role focuses on managing field service operations, supporting dealers/OEMs, and ensuring smooth resolution of customer complaints. Key Responsibilities: Handle and monitor field complaints, ensuring timely resolutions Support analysis, reporting, and feedback (MIS) related to service complaints Train field service teams of dealers/OEAs/OEMs Conduct periodic audits for spares/tools availability and technical readiness Collaborate with internal teams and external partners to drive service excellence Manage parts and lubes business for assigned regions Assist in identifying opportunities for network expansion Desired Profile: 36 years of experience in engine service or field technical support Strong technical knowledge of engines or related systems Proficiency in service systems, customer interaction, and complaint management Sound communication and interpersonal skills Computer literate with basic data/reporting proficiency Preference for candidates from engine, genset, or construction equipment manufacturing industries Additional Details: Salary: Negotiable (based on experience & expertise). General Remarks: 5-day working week Minimum 22.5 years of average job stability preferred Candidates should have a consistent academic background (minimum 60% throughout, with one exception allowed not less than 57%) Preference for Tier 2/3 college candidates with relevant experience Average 25% hike over current compensation offered Relocation support available: includes reimbursement of travel, 15-day family accommodation