Hiring Customer Support Executive For Gurgaon

Wonton Consulting Private Limited

position title: customer support executive

industry: manufacturing

employment type: full-time

experience required: 3 to 6 years

educational qualification: bachelor's degree in engineering (any stream)

interview process: virtual

about the role

we are hiring on behalf of a reputed manufacturing client (name confidential) for the position of

customer support executive. the role focuses on managing field service operations, supporting

dealers/oems, and ensuring smooth resolution of customer complaints.

key responsibilities:

• handle and monitor field complaints, ensuring timely resolutions

• support analysis, reporting, and feedback (mis) related to service complaints

• train field service teams of dealers/oeas/oems

• conduct periodic audits for spares/tools availability and technical readiness

• collaborate with internal teams and external partners to drive service excellence

• manage parts and lubes business for assigned regions

• assist in identifying opportunities for network expansion

desired profile:

• 3–6 years of experience in engine service or field technical support

• strong technical knowledge of engines or related systems

• proficiency in service systems, customer interaction, and complaint management

• sound communication and interpersonal skills

• computer literate with basic data/reporting proficiency

• preference for candidates from engine, genset, or construction equipment manufacturing

industries

additional details:

salary: negotiable (based on experience & expertise).

general remarks:

• 5-day working week

• minimum 2– years of average job stability preferred

• candidates should have a consistent academic background (minimum 60% throughout, with

one exception allowed not less than 57%)

• preference for tier 2/3 college candidates with relevant experience

• average 25% hike over current compensation offered

• relocation support available: includes reimbursement of travel, 15-day family

accommodation

• Experience

  2 Years

• No. of Openings

  50

• Education

  B.E, B.Tech

• Role

  Customer Support Executive

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office