Hiring Customer Support Executive For Gurgaon

Wonton Consulting Private Limited

Position Title: Customer Support Executive

Industry: Manufacturing

Employment Type: Full-Time

Experience Required: 3 to 6 Years

Educational Qualification: Bachelor's Degree in Engineering (any stream)

Interview Process: Virtual

About the Role

We are hiring on behalf of a reputed manufacturing client (name confidential) for the position of

Customer Support Executive. The role focuses on managing field service operations, supporting

dealers/OEMs, and ensuring smooth resolution of customer complaints.

Key Responsibilities:

• Handle and monitor field complaints, ensuring timely resolutions

• Support analysis, reporting, and feedback (MIS) related to service complaints

• Train field service teams of dealers/OEAs/OEMs

• Conduct periodic audits for spares/tools availability and technical readiness

• Collaborate with internal teams and external partners to drive service excellence

• Manage parts and lubes business for assigned regions

• Assist in identifying opportunities for network expansion

Desired Profile:

• 3–6 years of experience in engine service or field technical support

• Strong technical knowledge of engines or related systems

• Proficiency in service systems, customer interaction, and complaint management

• Sound communication and interpersonal skills

• Computer literate with basic data/reporting proficiency

• Preference for candidates from engine, genset, or construction equipment manufacturing

industries

Additional Details:

Salary: Negotiable (based on experience & expertise).

General Remarks:

• 5-day working week

• Minimum 2– years of average job stability preferred

• Candidates should have a consistent academic background (minimum 60% throughout, with

one exception allowed not less than 57%)

• Preference for Tier 2/3 college candidates with relevant experience

• Average 25% hike over current compensation offered

• Relocation support available: includes reimbursement of travel, 15-day family

accommodation

• Experience

  2 Years

• No. of Openings

  50

• Education

  B.E, B.Tech

• Role

  Customer Support Executive

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office