VMultiply Solutions

Doddakannelli, Bangalore

Requirement:Position : Customer support Associate (semi voice)ExP : 1 to 3 yearsLocation : HyderabadRotational shifts^6days workingVery Good communication skillsNP : Immediate to 20 daysCTC : Max 2.6 LPA based on performanceResponsibilities: - Oversee and handle the daily operations of the customer support function, ensuring that service levels and customer satisfaction goals are met. - Collaborate with cross-functional teams, including product development and operations, to address customer issues, identify trends, and implement solutions. - Handle customer inquiries or complaints, demonstrating empathy and professionalism while finding effective resolutions. - Maintain a deep understanding of Flip Health's products and services to effectively address customer inquiries and provide accurate information. - Stay updated with industry trends, regulations, and best practices in healthcare customer support to ensure compliance and continuous improvement. Qualifications: - Bachelor's degree in a related field or equivalent work experience. - Minimum of 2 years of experience in customer support, - Strong understanding of customer service principles and practices, with a focus on empathy and customer satisfaction. - Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. - Ability to build rapport and establish positive relationships with customers and team members. - Detail-oriented with exceptional time management skills. - Proficient in using customer support software - Zoho - Knowledge of healthcare industry regulations, privacy, and compliance standards. - Flexibility to work in a fast-paced, dynamic startup environment - Work in shifts to provide 24/7 coverage and ensure customer support availability during all times. RegardssunithaHR ExecutiveVMultiply Solutions