Customer Support Associate

VMultiply Solutions

Requirement:

Position : Customer support Associate (semi voice)

ExP : 1 to 3 years

Location : Hyderabad

Rotational shifts

^6days working

Very Good communication skills

NP : Immediate to 20 days

CTC : Max LPA based on performance

Responsibilities:

- Oversee and handle the daily operations of the customer support function, ensuring that

service levels and customer satisfaction goals are met.

- Collaborate with cross-functional teams, including product development and operations,

to address customer issues, identify trends, and implement solutions.

- Handle customer inquiries or complaints, demonstrating empathy and professionalism

while finding effective resolutions.

- Maintain a deep understanding of Flip Health's products and services to effectively

address customer inquiries and provide accurate information.

- Stay updated with industry trends, regulations, and best practices in healthcare

customer support to ensure compliance and continuous improvement.

Qualifications:

- Bachelor's degree in a related field or equivalent work experience.

- Minimum of 2 years of experience in customer support,

- Strong understanding of customer service principles and practices, with a focus on

empathy and customer satisfaction.

- Excellent verbal and written communication skills, with the ability to articulate complex

information in a clear and concise manner.

- Ability to build rapport and establish positive relationships with customers and team

members.

- Detail-oriented with exceptional time management skills.

- Proficient in using customer support software - Zoho

- Knowledge of healthcare industry regulations, privacy, and compliance standards.

- Flexibility to work in a fast-paced, dynamic startup environment

- Work in shifts to provide 24/7 coverage and ensure customer support availability during

all times.

Regards

sunitha

HR Executive

VMultiply Solutions

Experience : 1 - 3 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Customer Support Associate

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India