Customer Support Associate

VMultiply Solutions

requirement:

position : customer support associate (semi voice)

exp : 1 to 3 years

location : hyderabad

rotational shifts

^6days working

very good communication skills

np : immediate to 20 days

ctc : max lpa based on performance

responsibilities:

- oversee and handle the daily operations of the customer support function, ensuring that

service levels and customer satisfaction goals are met.

- collaborate with cross-functional teams, including product development and operations,

to address customer issues, identify trends, and implement solutions.

- handle customer inquiries or complaints, demonstrating empathy and professionalism

while finding effective resolutions.

- maintain a deep understanding of flip health's products and services to effectively

address customer inquiries and provide accurate information.

- stay updated with industry trends, regulations, and best practices in healthcare

customer support to ensure compliance and continuous improvement.

qualifications:

- bachelor's degree in a related field or equivalent work experience.

- minimum of 2 years of experience in customer support,

- strong understanding of customer service principles and practices, with a focus on

empathy and customer satisfaction.

- excellent verbal and written communication skills, with the ability to articulate complex

information in a clear and concise manner.

- ability to build rapport and establish positive relationships with customers and team

members.

- detail-oriented with exceptional time management skills.

- proficient in using customer support software - zoho

- knowledge of healthcare industry regulations, privacy, and compliance standards.

- flexibility to work in a fast-paced, dynamic startup environment

- work in shifts to provide 24/7 coverage and ensure customer support availability during

all times.

regards

sunitha

hr executive

vmultiply solutions

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Customer Support Associate

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office