Vibeforce HR & Services

Industrial Area Phase I, Chandigarh

Job SummaryWe are looking for enthusiastic and customer-focused BPO Executives to handle inbound/outbound calls, provide excellent customer service, resolve queries, and ensure customer satisfaction. The ideal candidate should have good communication skills and a positive attitude.Key ResponsibilitiesHandle inbound and/or outbound calls professionallyRespond to customer queries via phone, email, or chatProvide accurate information about products/servicesResolve customer complaints and issues efficientlyMaintain and update customer records in CRM systemsMeet call quality, productivity, and performance targetsFollow company policies and standard operating procedures (SOPs)Upsell or cross-sell products/services (for sales process)