Talent Instaa
Noida Sector 62

1 Talent Instaa Jobs and Careers

  • 3 - 9 yrs
  • 11.0 Lac/Yr
  • Lucknow
Call Center Call Center Operations BPO Operations Cement Plant Building Material Paint Customer Support Inbound Outbound Calls Team Management Customer Service
We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.**Key Responsibilities:**- **Team Leadership:** Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- **Performance Monitoring:** Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- **Training and Development:** Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- **Process Improvement:** Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- **Reporting:** Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- **Customer Relationship Management:** Engage with customers as necessary to resolve issues and promote a positive customer experience.**Required Skills and Expectations:**The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.
View all details

About Talent Instaa


At Talent Instaa, we believe that great companies are built by great people. Finding the right talent isnt just about filling positions, its about connecting companies with professionals who drive success, inspire innovation, and create lasting impact.

Service Offered

HR SolutionsRecruitment Agency

Industries we serve

Accounting Engineering Construction FMCG Government Hospitals Internet / E-Commerce IT Hardware Office Equipment Oil & Gas Printing & Publishing Real Estate Security Services Travel & Tourism Wires & Cables

Talent Instaa

  • Noida Sector 62, Uttar Pradesh

Share your thoughts with other customers for Talent Instaa

Add Review

Send Message

Share your Correspondence Details to receive messages from Talent Instaa

  • Remaining : 1000 Characters