SM Consultancy

Narhe, Pune

Job Opening: Customer Service ExecutiveProcess: HDFC Bank ProcessLocation: Swargate, PuneWorking Days: 6 days/week (1 rotational weekly off)Shift Timing: 9:30 AM 6:30 PMSalary:- Freshers: Up to 10,000 in-hand + Incentives(Gross Salary 20,000)- Experienced: Up to 15,000 in-hand + Incentives(Gross Salary 25,000) Role SummaryJoin our customer service team supporting HDFC Banks operations. This role is ideal for individuals who are passionate about delivering excellent customer experiences and are looking to grow in the banking support domain. Key Responsibilities- Handle inbound and outbound customer queries professionally- Provide accurate information and resolve issues efficiently- Maintain records of customer interactions and transactions- Ensure customer satisfaction and adhere to quality standards- Collaborate with team members to meet daily service goals Eligibility Criteria- Minimum qualification: 12th pass or any graduate- Freshers and experienced candidates are welcome- Good communication skills in English and Hindi/Marathi- Basic computer knowledge and customer-handling skills Why Join Us?- Opportunity to work with a reputed banking process- Performance-based incentives- Supportive team environment- Career growth and learning opportunities

Job Title: BPO Domestic Voice Process Salary StructureFresher: 10,000 - 12,000 In-Hand Salary+ Attractive Incentives Experience: 12,000 - 20,000 In-Hand Salary+ Attractive Incentives Shift Details- Working Hours: 9:30 AM to 6:30 PM- Weekly Off: Rotational Qualification- Minimum 12th Pass Language Proficiency- Hindi (Fluent)- Marathi (Fluent) Key Responsibilities- Manage inbound and outbound calls for domestic customers- Address customer queries with professionalism and empathy- Share accurate product/service information- Ensure high levels of customer satisfaction and adhere to call quality standards- Maintain call logs and submit daily reports to the team leader Desired Candidate Profile- Strong verbal communication in Hindi and Marathi- Basic computer literacy- Positive attitude, patience, and eagerness to learn- Freshers are encouraged to apply- Prior BPO experience is a plus Why Join Us?- Friendly work environment- Performance-based incentives- Opportunity to grow within the organization

Language Proficiency- Hindi (Fluent)- Marathi (Fluent) Key Responsibilities- Manage inbound and outbound calls for domestic customers- Address customer queries with professionalism and empathy- Share accurate product/service information- Ensure high levels of customer satisfaction and adhere to call quality standards- Maintain call logs and submit daily reports to the team leader Desired Candidate Profile- Strong verbal communication in Hindi and Marathi- Basic computer literacy- Positive attitude, patience, and eagerness to learn- Freshers are encouraged to apply- Prior BPO experience is a plus Why Join Us?- Friendly work environment- Performance-based incentives- Opportunity to grow within the organizationContact Person: Hr Sahil You can share your CV on Whatsapp or Call on - 7767001644

Language Proficiency- Hindi (Fluent)- Marathi (Fluent) Key Responsibilities- Manage inbound and outbound calls for domestic customers- Address customer queries with professionalism and empathy- Share accurate product/service information- Ensure high levels of customer satisfaction and adhere to call quality standards- Maintain call logs and submit daily reports to the team leader Desired Candidate Profile- Strong verbal communication in Hindi and Marathi- Basic computer literacy- Positive attitude, patience, and eagerness to learn- Freshers are encouraged to apply- Prior BPO experience is a plus Why Join Us?- Friendly work environment- Performance-based incentives- Opportunity to grow within the organizationContact Person: Hr SayaliYou Can Share Your CV On Whats App Or Call On - 9960872308

Language Proficiency- Hindi (Fluent)- Marathi (Fluent) Key Responsibilities- Manage inbound and outbound calls for domestic customers- Address customer queries with professionalism and empathy- Share accurate product/service information- Ensure high levels of customer satisfaction and adhere to call quality standards- Maintain call logs and submit daily reports to the team leader Desired Candidate Profile- Strong verbal communication in Hindi and Marathi- Basic computer literacy- Positive attitude, patience, and eagerness to learn- Freshers are encouraged to apply- Prior BPO experience is a plus Why Join Us?- Friendly work environment- Performance-based incentives- Opportunity to grow within the organizationContact Person: Hr SahilYou Can Share Your CV On Whats App Or Call On - 7767001644