Pivotal Associates

Indira Nagar, Bangalore

We are looking for an experienced Account Manager to join our team in Pune. The ideal candidate will have 4 to 8 years of experience and a Bachelors degree in Engineering.**Key Responsibilities:**- **Client Relationship Management**: Build and maintain strong relationships with clients to understand their needs and ensure satisfaction with our services.- **Project Coordination**: Oversee and coordinate projects, ensuring that they are delivered on time and meet client expectations.- **Sales Support**: Assist the sales team by identifying growth opportunities within existing accounts and helping to secure additional business.- **Reporting and Analysis**: Prepare and present regular reports on account performance and provide insights to improve our services and client satisfaction.- **Problem Resolution**: Quickly address any client concerns or issues, providing effective solutions to maintain trust and communication.**Required Skills and Expectations:**- Strong communication and interpersonal skills to effectively connect with clients and team members.- Proven ability to manage multiple accounts and projects simultaneously while prioritizing tasks.- A solid understanding of account management principles and customer service practices.- Good analytical skills to assess client performance and market trends.- Proficiency in using tools for reporting and project management.The ideal candidate should be proactive, detail-oriented, and capable of working collaboratively in a fast-paced environment. Your passion for customer satisfaction and account management will be essential to succeed in this role.