Job Description (JD)Sales Executive - Saree DepartmentJob TitleSales Executive - Saree DepartmentDepartmentRetail SalesReporting ToFloor Manager / Department ManagerLocationStoreJob SummaryThe Sales Executive - Saree Department is responsible for delivering an exceptional shopping experience by assisting customers in selecting sarees that suit their preferences, occasion, and budget. The role involves achieving sales targets, maintaining attractive merchandise displays, ensuring proper stock handling, and building long-term customer relationships.Key ResponsibilitiesCustomer ServiceWelcome customers warmly and assist them throughout their shopping journey.Understand customer requirements based on occasion, fabric, colour, design, and budget.Demonstrate and drape sarees professionally to showcase their features.Provide accurate information about fabrics, weaving styles, care instructions, and pricing.Build strong customer relationships to encourage repeat visits.SalesAchieve individual and departmental sales targets.Upsell and cross-sell complementary products such as blouse pieces, petticoats, jewellery, handbags, footwear, and accessories.Promote ongoing offers, loyalty programs, and festive collections.Maintain a high Average Bill Value (ABV) and Units Per Bill (UPB).Merchandise & DisplayMaintain neat, attractive, and organised displays.Fold and arrange sarees properly after every customer interaction.Ensure all products are correctly tagged and displayed.Keep shelves and counters clean and presentable.Inventory ManagementAssist in stock receiving and verification.Monitor stock availability and report fast-moving or out-of-stock items.Participate in stock counts and inventory audits.Minimise product damage and stock loss.Billing & OperationsCoordinate with the billing counter for smooth customer service.Handle customer queries related to exchanges and returns as per company policy.Follow SOPs for sales transactions and documentation.Customer Complaint HandlingResolve customer concerns politely and professionally.Escalate unresolved issues to the Department Manager.Maintain a positive customer experience at all times.Store DisciplineMaintain punctuality and professional grooming.Follow company policies and code of conduct.Work collaboratively with team members to achieve departmental goals.Skills RequiredExcellent communication and interpersonal skills.Strong selling and negotiation skills.Knowledge of saree fabrics, weaves, and current fashion trends.Customer-focused approach.Ability to upsell and cross-sell effectively.Teamwork and problem-solving skills.Preferred Product KnowledgeBanarasi SilkKanjivaram SilkTussar SilkCotton SareesChiffonGeorgetteOrganzaLinenPrinted SareesParty Wear SareesBridal SareesDesigner SareesEducational QualificationMinimum: Higher Secondary (10+2)Graduate preferred.Experience1-3 years of experience in saree or ethnic wear retail sales preferred.Freshers with excellent communication and a willingness to learn may also be considered.Key Performance Indicators (KPIs)Sales Target Achievement (%)Average Bill Value (ABV)Units Per Bill (UPB)Conversion RatioCustomer Satisfaction ScoreRepeat Customer RateUpselling & Cross-selling PerformanceDisplay & Housekeeping ComplianceAttendance & PunctualityStock Accuracy and Shrinkage ControlWorking ConditionsAbility to stand for extended periods.Flexibility to work in shifts as per store requirements